Jacqueline Williams
Summary
Dynamic Professional with a proven record of managing large scale projects and a team of 150+. An individual with extensive experience liaising between departments to achieve on-time, on-budget, and on-spec project results. A transformational leader who utilizes strong communication and interpersonal skills to further establish organizational goals.
Overview
7
7
years of professional experience
Work History
Enrollment Representative
Humana Insurance Company
Remote
09.2024 - 12.2024
- Processes applications from members, enrolls them on company platforms, and transmits the enrollment to Center for Medicare and Medicaid Services.
- Performs administrative/ clerical/ operational/customer support and computational tasks.
- Works on routine and patterned assignments.
- Represents the company by addressing incoming telephone, digital, or written inquiries.
- Address customer needs which may include complex benefit questions, resolving issues, and educating members.
- Records details of inquiries, comments or complaints, transactions or interactions and acts in accordance.
- Escalates unresolved and pending customer grievances.
Member Services
Carolina Complete Health
Remote
09.2021 - 12.2022
- Assisting members with their health plan needs.
- Answered questions regarding Medicare and Medicaid benefits.
- Provided information about covered services, and helped members navigate their health plan.
- Submitted ID card requests and updating members profile.
- Assisted members with claims-related questions to help them understand the claims process.
Sales Support Coordinator
WellCare Health Plans Inc.
Remote
02.2018 - 09.2020
- Spearheaded day-to-day operations to ensure functionality and coordination.
- Verified and administered payroll and commissions for 150+ agents.
- Performed agent/agency background checks to confirm licensing was compliant with State and Federal requirements.
- Provided agents with beneficiary's enrollment eligibility and policy requirements.
- Certified agent's knowledge of CMS guidelines and regulations.
Reservations Agent
Universal American
White Plains
09.2017 - 02.2018
- Handled external inquiries and provided information in regard to open enrollment and Medicare program options.
- Booked and coordinated the logistics of public seminars or in-home meetings.
- Assisting agents with enrollment applications.
Education
Bachelor of Science - Communications
Mercy College
Dobbs Ferry, NY01.2015
Medical Assistant Certification -
Sanford Brown Institute
New York, NY01.2011
Timeline
Enrollment Representative
Humana Insurance Company
09.2024 - 12.2024
Member Services
Carolina Complete Health
09.2021 - 12.2022
Sales Support Coordinator
WellCare Health Plans Inc.
02.2018 - 09.2020
Reservations Agent
Universal American
09.2017 - 02.2018
Bachelor of Science - Communications
Mercy College
Medical Assistant Certification -
Sanford Brown Institute