Jacqueline Wolf
Haslet
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Patient Benefits Specialist
Texas Oncology
Fort Worth
05.2025 - Current
- Assisted patients with understanding benefits and eligibility requirements.
- Coordinated communication between patients and insurance providers.
- Educated patients on available resources and support services.
- Provided support in processing patient applications for financial assistance.
Program Assistant
Catholic Charities
Baltimore
04.2022 - 10.2024
- Coordinated meal preparation and served food to shelter residents.
- Collaborated with staff to develop engaging activities for residents.
- Documented incidents and resident interactions accurately in case management systems.
- Provided crisis intervention and emotional support to individuals in need of assistance.
Patient Financial Counselor
University Of Maryland Medical System
Towson
10.2018 - 10.2024
- Coordinated with healthcare providers to resolve billing issues for patients.
- Managed patient records and documentation for labor and delivery unit.
- Scheduled patient appointments and managed the intake process efficiently.
- Responded quickly to emergency situations following established protocols.
- Answered questions from patients regarding their care plan or treatment options.
- Scheduled and confirmed patient appointments and consultations.
Customer Service Supervisor
Whole Food Market
Baltimore
03.2003 - 02.2016
- Supervised customer service team to ensure high-quality support and efficiency.
- Trained new staff on customer service protocols and company policies.
- Resolved complex customer inquiries through effective communication and problem-solving skills.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
Education
High School Diploma -
SOUTHEASTERN HIGH SCHOOL
Miami, FL11-2017
Skills
- Benefit verification
- Financial assistance processing
- Insurance coordination
- Healthcare documentation
- Crisis intervention
- Problem solving
- Insurance expertise
- Financial counseling
- Healthcare benefits
- Epic system
- Athena system
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Patient Benefits Specialist
Texas Oncology
05.2025 - Current
Program Assistant
Catholic Charities
04.2022 - 10.2024
Patient Financial Counselor
University Of Maryland Medical System
10.2018 - 10.2024
Customer Service Supervisor
Whole Food Market
03.2003 - 02.2016
High School Diploma -
SOUTHEASTERN HIGH SCHOOL