Jacqueline Wyatt
Missouri City,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Guest Relation Specialist
Gringos Tex Mex
Stafford, TX
12.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Streamlined check-in and check-out processes for improved guest experience.
Compliance Coordinator
SkillGigs Inc
Houston, TX
06.2022 - 12.2023
- Promoted compliance by advising management on needed or prohibited actions to comport with government regulations.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Compiled and assessed data to monitor compliance outcomes and identify and address trends of non-conformity.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Compiled internal information for compliance audit by reviewing company policy documentation, non-compliance reports and investigations into questionable conduct.
Patient Access Representative II
Memorial Hermann Health System
02.2020 - 01.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Kept current with literature and felid advancements to advocate to and for patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
Delivery Driver
Double Dave's Pizza
4875 Hwy 6 Missouri City, TX
07.2023 - 10.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
Bartender
Aramark
1 Stadium Dr Sugarland, TX 77489
03.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Office Manager
Prestige Home Solutions
01.2018 - 01.2020
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Managed office operations while scheduling appointments for department managers.
Bar Waitress
Brewingz
Stafford, TX
09.2019 - 11.2019
- Handled complaints and questions relating to drinks or food promptly.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Sugar's
Missouri City, TX
06.2019 - 09.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Set up glassware, liquor and other necessary supplies for special events.
- Set up bar for operation, obtained cash bank and stocked service bar.
Bar Waitress
Applebee's Grill + Bar
04.2019 - 09.2019
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
- Performed opening and closing duties within bar area according to schedule.
- Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
- Handled complaints and questions relating to drinks or food promptly.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Checked identification for minimum age for sale of alcoholic beverages.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
Waitress
Waffle House
Stafford, TX
08.2018 - 04.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Head Waitress
International House of pancakes
06.2014 - 10.2017
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Prepared specialty desserts for customers for special occasions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders and coordinated customer service.
- Supervised server staff and simultaneously served personal section of tables.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Coached employees on salesmanship and updated menus to increase sales.
- Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Customer Service Representative
Family Dollar
06.2014 - 08.2015
- Maintained a calm environment even in hostile situation
- Relocated to different store to help team members
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Prioritized tasks and projects to meet tight deadlines.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Exceptional computer skills
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Cashier
Foodarama Markets
10.2013 - 06.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Streamlined check-in and check-out processes for improved guest experience.
Education
Highschool Diploma -
E. Chavez Highschool
Houston, TX06.2015
Skills
- Work Quality Evaluation
- Calm and Effective Under Pressure
- Multitasking and Organization
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Cooperative Attitude
- Work Task Prioritization
- Understanding Customer Needs
- Customer Service and Rapport
Timeline
Guest Relation Specialist
Gringos Tex Mex
12.2023 - Current
Delivery Driver
Double Dave's Pizza
07.2023 - 10.2023
Bartender
Aramark
03.2023 - 09.2023
Compliance Coordinator
SkillGigs Inc
06.2022 - 12.2023
Patient Access Representative II
Memorial Hermann Health System
02.2020 - 01.2022
Bar Waitress
Brewingz
09.2019 - 11.2019
Bartender
Sugar's
06.2019 - 09.2019
Bar Waitress
Applebee's Grill + Bar
04.2019 - 09.2019
Waitress
Waffle House
08.2018 - 04.2019
Office Manager
Prestige Home Solutions
01.2018 - 01.2020
Head Waitress
International House of pancakes
06.2014 - 10.2017
Customer Service Representative
Family Dollar
06.2014 - 08.2015
Customer Service Cashier
Foodarama Markets
10.2013 - 06.2014
Highschool Diploma -
E. Chavez Highschool