Jacqueline Yeboah
Palisades Park,NJ
Summary
Compassionate and dedicated healthcare professional with a background in integrated care coordination, and health monitoring. Known for effective team collaboration, adaptability to changing situations, and achieving positive healthcare outcomes. Eager to contribute to team success and further develop professional skills. Demonstrated leadership in staff training, coupled with strong problem-solving skills. Reliable and focused on delivering high-quality care in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Behavioral Health Home Nurse
Bergen's Promise Care Management Organization
Hackensack, NJ
04.2019 - Current
- Performed comprehensive assessments of new Behavioral Health Home qualified youth to determine baseline health status and identify areas requiring intervention or specialized attention.
- Participated in regular team meetings to discuss youth and family progress and adjust individualized care plans as necessary, ensuring optimal outcomes.
- Evaluated the effectiveness of interventions quarterly, adjusting treatment plans as needed based on evidence-based practices.
- Provided ongoing monitoring and intervention for youth with chronic conditions to promote optimal health outcomes.
- Coordinated and collaborated with various multidisciplinary teams to coordinate care and promote youth and family safety and health.
- Educated youth and families on medication management and health maintenance strategies.
Front Office Assistant/ Patient Experience Representative
MedExpress Urgent Care
Lodi, NJ
05.2015 - 03.2019
- Led efforts to enhance customer satisfaction through effective communication and problem-solving skills.
- Trained new front office team members on best practices and software systems.
- Maintained accurate patient records and confidentiality in compliance with HIPAA regulations.
- Managed patient check-in processes to ensure efficient service delivery.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
Sales associate
The Avenue
Paramus Park Mall, NJ
01.2012 - 05.2016
- Developed strong customer relationships through personalized service and product knowledge
- Assisted in inventory management, ensuring stock levels met demand efficiently
- Resolved customer inquiries and complaints professionally to maintain satisfaction
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Lead Key Holder
Payless Shoe Source
Hackensack, New Jersey
01.2012 - 07.2014
- Supervised daily store operations to ensure optimal performance and customer satisfaction.
- Trained and mentored new staff on company policies and procedures, fostering a collaborative team environment.
- Managed cash handling processes, ensuring accuracy during transactions and end-of-day reconciliations.
- Implemented visual merchandising strategies to enhance product displays and drive sales growth.
- Conducted inventory audits to maintain stock accuracy and minimize shrinkage rates effectively.
- Developed scheduling solutions to optimize staff coverage during peak hours and special events.
Education
Bachelor of Science - Nursing
Fairleigh Dickinson University
Teaneck, NJ01-2014
Non-degree - undefined
Bergen Community College
Paramus, NJ01-2012
Bachelor of Arts - Psychology
University of Ghana
Accra, Ghana01-2009
Skills
- Certified in CPR/AED
- Skilled in digital technologies
- Microsoft Office proficiency
- Effective leadership and management
Affiliations
- Member of African Students Union, Bergen Community College (2010-2012)
- Member of Green Dot Bergen Community College (2011- 2012)
Certification
- Licensed Registered Nurse 2019
Languages
Twi/Akan
Native or Bilingual
Timeline
Behavioral Health Home Nurse
Bergen's Promise Care Management Organization
04.2019 - Current
Front Office Assistant/ Patient Experience Representative
MedExpress Urgent Care
05.2015 - 03.2019
Sales associate
The Avenue
01.2012 - 05.2016
Lead Key Holder
Payless Shoe Source
01.2012 - 07.2014
Non-degree - undefined
Bergen Community College
Bachelor of Arts - Psychology
University of Ghana
Bachelor of Science - Nursing
Fairleigh Dickinson University