Jacqueline Zupa
Somerville,MA
Summary
Polished and detail-driven Server with strong experience in high-volume dining environments. Recognized for delivering elevated guest experiences, strong menu and beverage knowledge, and seamless large-party and event execution. Skilled at anticipating guest needs through thoughtful recommendations, and maintaining composure under pressure. Proven team leader with a hospitality-first mindset.
Overview
5
5
years of professional experience
Work History
Server
Eastern Standard
Boston, USA
11.2024 - Current
- Provide refined, detail-oriented table service in a fast-paced upscale dining room.
- Confidently guide guests through seasonal food, wine, and cocktail menus with tailored pairing suggestions.
- Execute seamless service for private events, large parties, and full-restaurant buyouts.
- Assist with event setup, floor coordination, and breakdown to ensure smooth operations.
- Maintain comprehensive knowledge of ingredients, preparation methods, and allergen protocols.
- Anticipate guest needs and course pacing to deliver a polished dining experience.
- Collaborate closely with culinary and bar teams to ensure accuracy and timing.
- Consistently build repeat clientele through warm, professional guest engagement.
Special Events Coordinator
International Film Festival Boston
Somerville, USA
10.2022 - Current
- Coordinate five official after-parties and oversee the Filmmakers Lounge during the annual spring festival.
- Deliver high-touch on-site event support, resolving issues discreetly and efficiently.
- Optimize venue flow and layout to enhance guest experience and service efficiency.
- Maintain sponsor relationships, securing repeat food and beverage partnerships.
- Recruit, train, and supervise volunteer teams.
- Execute detailed event plans serving high-profile guests and industry professionals.
Bartender / Server
Lonestar Taco Bar
Cambridge, USA
04.2022 - 11.2024
- Deliver high-energy, guest-focused service in a fast-paced environment.
- Perform full opening/closing procedures including cash handling and inventory.
- Train new hires on beverage preparation, menu knowledge, and allergen awareness.
- Increase per-guest spend through thoughtful upselling and personalized recommendations.
- Build strong guest rapport to drive repeat business.
Lead Hostess
Gustazo Cuban Kitchen
Cambridge, USA
08.2021 - 04.2022
- Managed reservations and waitlists to maximize seating efficiency and guest satisfaction.
- Maintained calm, professional guest communication during peak periods.
- Supported front-of-house operations to uphold service standards.
- Built strong guest relationships contributing to positive reviews and return visits.
Education
Bachelor of Arts - Counseling Psychology
Lesley University
Master of Social Work -
Boston University
Skills
- Wine & cocktail pairing guidance
- Private events & buyouts
- High-volume section management
- POS & cash handling
- Team leadership & training
- Guest relationship building
- Service recovery & problem solving
Timeline
Server
Eastern Standard
11.2024 - Current
Special Events Coordinator
International Film Festival Boston
10.2022 - Current
Bartender / Server
Lonestar Taco Bar
04.2022 - 11.2024
Lead Hostess
Gustazo Cuban Kitchen
08.2021 - 04.2022
Bachelor of Arts - Counseling Psychology
Lesley University
Master of Social Work -
Boston University