Jacqueline E Woolcock
Sante Plus Medical Center
Port St. Lucie,USA
1
Certification
32
years of professional experience
To apply my experience and skills to serve your patients and practice.
Work History
Medical Receptionist
1 Year 8 Months- Maintained electronic health records with attention to detail for compliance and accessibility.
- Streamlined front desk workflows, enhancing patient check-in efficiency and satisfaction rates.
- Oversaw inventory management of medical supplies, ensuring availability for daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Reduced administrative errors by consistently verifying insurance information.
- Supported positive patient experience by offering assistance with filling out health forms.
- Managed patient appointments efficiently, reducing wait times significantly.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Enhanced patient experience by maintaining clean, organized reception area.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated insurance verification processes to ensure accurate billing and reduce claim denials.
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Optimized appointment scheduling to maximize doctor availability.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
Certified Surgical Technologist
9 Years 6 Months- Provided award-winning patient care
- Served as the lead assistant for in-house surgical procedures
- Trained and supervised inexperienced RNs
- Prepared managed and stocked the patient rooms
Certified Surgical Technologist
1 Year 6 Months- Prepared the operating room with specific tools needed for each surgery
- Assisted specialists, with experience operating on the entire body
Certified Nurse Aide
9 Years- Operating room aide, specialized in urology and gastroenterology
- Provided support and counseling for patients and their family
Certified Nurse Aide
8 Months- Assisted the elderly, disabled and terminally ill patients
- Reported and documented changes in patient status under the direction of an RN
Certified Nurse Aide
9 Months- Aided patient with daily living activities
- Prepare patients for ambulance transport
Education
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
Patient registration
Microsoft office
HIPAA compliance
Appointment setting
Insurance verification
HIPAA guidelines
Appointment management
Payment collection
Reminder calls
Patient relations
Records management
Electronic medical records
Letter preparation
Medical records management
EMR / EHR
Workflow optimization
Referral verification
Paperwork coordination
Medical charting
Documentation
Mail management
Co-payment collection
Record processing
Insurance verifications
Patient reception management
Petty cash management
Patient callbacks
Customer service
Problem-solving
Cash handling
Collaboration and teamwork
Time management
Critical thinking
Organization and time management
Adaptable and flexible
Administrative support
Patient referral
Insurance authorizations
Relationship building
Medical records maintenance
Office coordination
Patient eligibility requirements
Scheduling tests and procedures
Flexible schedule
Inventory management
Patient health information Access
Clinical support
Staff leadership
Calendar and appointment management
EHR software
Certification
- Real Estate Agent, October 2019
- Certified Surgical Technologist, June 2004
- Certified Nurse Aide, September 1994
SUMMARY OF QUALIFICATIONS
- Customer care and interpersonal relations in business settings
- Ability to operate independently or with a team
Languages
English
Native or Bilingual
Timeline
Medical Receptionist
Sante Plus Medical Center
10.2024 - 06.2026Read More
Certified Surgical Technologist
Premier Medical Group / Hudson Valley Urology
11.2005 - 05.2015Read More
Certified Surgical Technologist
Vassar Brothers Medical Center (formerly V.B. Hospital)
05.2004 - 11.2005Read More
Certified Nurse Aide
Eden Park Nursing Home
11.1995 - 07.1996Read More
Certified Nurse Aide
Vassar Brothers Hospital
05.1995 - 05.2004Read More
Certified Nurse Aide
Victory Lake Nursing Center
09.1994 - 06.1995Read More
Dutchess County BOCES
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Orange County BOCES
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