Jacqueline F Kinnunen
Bernalillo,NM
Summary
Compassionate and dedicated healthcare professional with a Master’s degree in Public Health and extensive experience as a registered nurse in acute adult inpatient psychiatry. Dedicated to promoting community health through prevention and educational outreach. Natural leader focused on fostering positive and collaborative organizational culture. Dedicated to promoting health among at-risk populations through education, special services, and preventive health care. Passionate about positively impacting the community and continuing to grow professionally in a supportive environment. I am eager to leverage my skills in a part-time or full-time role involving administrative, remote, or clinical work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Manager
Foothills Barbershop
Albuquerque New Mexico
07.2022 - Current
- Manage backend operations, including employee documentation, tax filings, and business administration.
- Streamlined processes to improve efficiency and ensure compliance with regulatory requirements
- Coordinated with employees to address any administrative issues and support overall business operations.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs by effectively managing staff schedules and resources.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
Adult Acute Inpatient Psychiatric Nurse
University of New Mexico Hospital
Albuquerque New Mexico
06.2021 - 12.2022
- Provided comprehensive psychiatric care to adult patients in an inpatient setting
- Collaborated with interdisciplinary teams to develop and implement individualized care plans
- Conducted patient assessments, administered medications, and monitored patient progress
- Managed and de-escalated violent and hostile patient behaviors, including the use of 4-point restraints and emergency medication administration
- Developed strong rapport with patients through empathetic engagement and genuine interest in their wellbeing.
- Formally trained and certified in Management of Aggressive Behaviors (MOAB)
- Developed individualized care plans, addressing each patient's unique needs and goals for recovery.
- Provided care and support for patients with substance abuse issues and those under the influence
- Educated and supported patients and their families regarding treatment plans and mental health resources.
- Developed individualized care plans, addressing each patient's unique needs and goals for recovery.
- Evaluated the effectiveness of implemented interventions by regularly assessing patient progress toward treatment goals.
Nurse Resident
University Of New Mexico Hospital
Albuquerque, NM
06.2021 - 12.2021
- Provided culturally sensitive care to diverse populations while respecting individual beliefs, values, and preferences.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Medical Biller and Coder
Duke City Urgent Care
Albuquerque, NM
04.2016 - 11.2017
- Correctly coded and billed medical claims for all patients treated at the urgent care.
- Reduced claim denials through meticulous patient eligibility verification and coverage benefits before claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Education
Master of Public Health -
Brookline College
Albuquerque, NM05.2024
Certificate For APNA Transitions in Practice - Psychiatric-mental Health Nursing
American Psychiatric Nurses Association
Albuquerque New Mexico10.2021
Bachelor of Science in Nursing -
Brookline College
Albuquerque, NM05.2021
Associate's Degree in Allied Healthcare -
Brookline College
Albuquerque, NM08.2018
Certificate in Medical Billing and Insurance Coding -
Brookline College
Albuquerque New Mexico11.2017
Licensed Master Barber -
Albuquerque Barber College
Albuquerque, NM03.2015
Skills
- Psychiatric Nursing
- Patient Care and Assessment
- Interprofessional Collaboration
- Suicide Risk Assessment
- Management of Aggressive Behaviors (MOAB)
- Crisis intervention and de-escalation
- Verbal Deescalation
- Clinical Documentation
- Healthcare/Office Administration
- Medical Billing and Insurance Coding
- Staff and Office Management
- Organization and Multitasking
Leadership And Community Involvement
- First Chair, Governing Council, UNMH Psychiatric Center, Albuquerque, NM, 2021, Led the Governing Council while managing responsibilities as a registered psychiatric nurse. Oversaw council meetings, facilitated decision-making processes and ensured adherence to governance policies.
- Board Member, Governing Council, North Valley Academy, Los Ranchos De Albuquerque, NM, November 2023 - present, Participates in strategic planning, policy development, and financial planning and overview to enhance educational outcomes for the academy.
Certification
- Registered Nurse (RN)
- Medical Billing and Insurance Coding
- Management of Aggressive Behaviors (MOAB)
- Basic Life Support (BLS, AHA)
- Licensed Master Barber
- APNA Transitions in Practice
Affiliations
- American Psychiatric Nurse Association (APNA)
- Chair member - North Valley Academy Governing Council (NVAGC)
Timeline
Administrative Manager
Foothills Barbershop
07.2022 - Current
Adult Acute Inpatient Psychiatric Nurse
University of New Mexico Hospital
06.2021 - 12.2022
Nurse Resident
University Of New Mexico Hospital
06.2021 - 12.2021
Medical Biller and Coder
Duke City Urgent Care
04.2016 - 11.2017
Master of Public Health -
Brookline College
Certificate For APNA Transitions in Practice - Psychiatric-mental Health Nursing
American Psychiatric Nurses Association
Bachelor of Science in Nursing -
Brookline College
Associate's Degree in Allied Healthcare -
Brookline College
Certificate in Medical Billing and Insurance Coding -
Brookline College
Licensed Master Barber -
Albuquerque Barber College