Jacqueline Robles
Niederwald,TX
Summary
Detail-oriented professional with focus on deadlines and skilled in handling work without errors. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management and effective data entry. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Medical Billing Specialist
Austin Infectious Disease Consultants
2016.05 - 2022.08
- Used data entry skills to accurately document and input payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Beauty Sales Associate
H-E-B Grocery
2011.08 - 2016.05
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Assisted clients in navigating the wide range of available beauty products by providing informative answers to their questions.
Waitress Supervisor
Spicy Bite
2012.07 - 2014.11
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Greeted new customers, discussed specials, and took drink orders.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
Education
High School Diploma -
Lehman High School
Kyle, TXSkills
- Adaptability
- Attention to Detail
- Confidential
- Computer Skills
- Data Entry Accuracy
- File Management
- Organization
- Problem Solving
- Team Collaboration
- Time Management
Affiliations
- PTA President
Languages
Spanish
Native or Bilingual
Timeline
Medical Billing Specialist
Austin Infectious Disease Consultants
2016.05 - 2022.08
Waitress Supervisor
Spicy Bite
2012.07 - 2014.11
Beauty Sales Associate
H-E-B Grocery
2011.08 - 2016.05
High School Diploma -
Lehman High School
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