Jacquella Madison
Alexandria,LA
Summary
Enthusiastic and talented professional, with four years of management experience, that is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the workforce.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Agent
Freeway Insurance
04.2022 - Current
- Licensed Personal Lines Producer (auto, renters, homeowners)
- Calculate in store and inbound call leads for personal lines coverage quote(s) available to prospective customers. Provide support to current policyholders.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Processed insurance policy cancellations and renewals quickly for current policyholders.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Utilized POS System to enter customer transactions and accurately record all sales. Input financial data and produced reports using OneSource/AMS 360.
Lease End Specialist
American Honda Financial Services
09.2021 - 03.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns about end of lease options.
- Recorded actions taken, issues resolved, and end of lease decisions to effectively manage customer accounts.
- Produced and mailed invoices, payment reminders and financial notices.
Customer Service Representative - Billing
Charter Communications
09.2020 - 08.2021
- Handled high volume of in-bound calls pertaining to account payments and provided information regarding outstanding balances.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Effectively communicated with customers about account changes, new broadband products or services, and potential service upgrades.
- Delivered excellent customer service, resulting in consistent 90-100% customer satisfaction rating.
Residential Support Specialist 5 (Home Manager)
Pinecrest Supports And Services Center
05.2013 - 07.2020
- Managed a team of three to five employees; Completed group assignments and was responsible for inservicing/training employees on current facility guidelines.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Applied physical interventions when necessary by using Crisis Prevention Intervention (CPI)
MRTT (Direct Care Worker)
St. Mary's Training School
08.2012 - 07.2013
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Sales Associate
Dillard's
06.2012 - 08.2012
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Conducted credit inquiries for The Dillard's Credit Card for customers
Residential Services Specialist 1
Pinecrest Supports And Services Center
06.2010 - 08.2010
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Customer Service Representative
StarTek International, Inc.
06.2009 - 08.2009
- Provided information to customers regarding T. Mobile's mobile services and loyalty program and helped to open and activate new accounts.
- Completed number transfers (port in or out) requests, Change of Responsibility (CORs), and general customer service to customers
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times using a multi-line phone system and computer applications
Sales Floor Associate
Old Navy
06.2008 - 07.2009
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Education
Bachelor of Science - General Studies, Humanities
Louisiana State University At Alexandria
Alexandria, LA12.2022
Associate of Science - General Studies
Northwestern State University of Louisiana
Natchitoches, LA05.2011
High School Diploma -
Alexandria Senior High School
Alexandria, LA05.2006
Skills
- Soft Skills
- Team Management
- Administrative support
- Data Entry
- Customer Relations
- Conflict resolution
Certification
- State of Louisiana Licensed Personal Lines Producer (Lic. No. 1021939) - Expiration date: June 2025
Affiliations
Member of Zeta Phi Beta Sorority, Incorporated
References
Available upon request.
Timeline
Licensed Insurance Sales Agent
Freeway Insurance
04.2022 - Current
Lease End Specialist
American Honda Financial Services
09.2021 - 03.2022
Customer Service Representative - Billing
Charter Communications
09.2020 - 08.2021
Residential Support Specialist 5 (Home Manager)
Pinecrest Supports And Services Center
05.2013 - 07.2020
MRTT (Direct Care Worker)
St. Mary's Training School
08.2012 - 07.2013
Sales Associate
Dillard's
06.2012 - 08.2012
Residential Services Specialist 1
Pinecrest Supports And Services Center
06.2010 - 08.2010
Customer Service Representative
StarTek International, Inc.
06.2009 - 08.2009
Sales Floor Associate
Old Navy
06.2008 - 07.2009
Bachelor of Science - General Studies, Humanities
Louisiana State University At Alexandria
Associate of Science - General Studies
Northwestern State University of Louisiana
High School Diploma -
Alexandria Senior High School
- State of Louisiana Licensed Personal Lines Producer (Lic. No. 1021939) - Expiration date: June 2025
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