Jacquelyn Alvarado
Lebanon,OR
Summary
Proven leader with extensive experience as a Shift Supervisor at Starbucks Coffee Company and Boomers LA, adept in inventory control and staff management. Excelled in fostering a performance-oriented culture, achieving significant improvements in service quality and operational efficiency. Skilled in conflict resolution and financial management, consistently enhancing customer satisfaction and team productivity.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2022 - Current
- Established effective partner plays and delegated tasks to take advantage of individual abilities and meet expected demands.
- Maintained clean and well-organized production areas to avoid violations or unnecessary wait times due to unsafe or inefficient layouts.
- Helped store management meet standards of service and quality control in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Shift Supervisor
Boomers APX
04.2019 - 06.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for all safety concerns.
Sales Associate
Best Buy
09.2019 - 08.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
John A. Rowland High School
Rowland Heights, CA06.2019
Skills
- Inventory Control
- Customer-Oriented
- Staff Management
- Conflict resolution techniques
- Training and mentoring
- Safety awareness
- Cash handling expertise
- Financial Management
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2022 - Current
Sales Associate
Best Buy
09.2019 - 08.2020
Shift Supervisor
Boomers APX
04.2019 - 06.2023
High School Diploma -
John A. Rowland High School