Jacquelyn Alvillar
El Monte,CA
Overview
6
6
years of professional experience
Work History
Bank Teller
Wells Fargo Bank, N.A.
Los Angeles, CA
07.2019 - 01.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Office Assistant
Los Angelez Athletic Club
Los Angeles, CA
10.2017 - 11.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Sales Associate Specialist
Macys
Los Angeles, CA
10.2016 - 04.2017
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Bachelors Of Arts - Political Science
California State Polytechnic University, Pomona
Pomona, CA06.2024
Skills
- Stress Tolerance
- Data inputting
- Bilingual Spanish and English
- Microsoft, Excel, Outlook, PowerPoint
- Excellent Teamwork and Leadership skills
Timeline
Bank Teller
Wells Fargo Bank, N.A.
07.2019 - 01.2023
Office Assistant
Los Angelez Athletic Club
10.2017 - 11.2018
Sales Associate Specialist
Macys
10.2016 - 04.2017
Bachelors Of Arts - Political Science
California State Polytechnic University, Pomona