Jacquelyn Blevins
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Indiana Department Of Transportation
07.2022 - Current
- Scheduled office meetings and client appointments for staff teams.
- Pay and process incoming bills we receive on pieces of equipment.
- Run reports for our mechanics to make sure PM's are done on time.
- Help with budget reports and work with the Finance Department.
- Make Excel Spreadsheets to track purchases.
- Take phone calls from vendors and respond to emails.
Customer Service Representative
Indiana Department Of Transportation
01.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
Cashier
JayC Food Stores
08.2020 - 12.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Jennings County High School
North Vernon, IN05.2021
Skills
- Expense Reporting
- Invoice Processing
- Data Entry
- Calendar Management
- Letter Preparation
- Mail Handling
- Filing
- Excel
- PayWise and PeopleSoft
- ServiceNow
- Meeting Planning
- Appointment Scheduling
Languages
Spanish
Limited Working
Timeline
Administrative Assistant
Indiana Department Of Transportation
07.2022 - Current
Customer Service Representative
Indiana Department Of Transportation
01.2022 - 07.2022
Cashier
JayC Food Stores
08.2020 - 12.2022
High School Diploma -
Jennings County High School
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