Energetic outgoing employee known for high productivity, great attendance record, strong work ethic, reliability,and positive attitude. Possess specialized skills in customer service, attention to detail, organization, patience, and technology skills. Excel in communication, teamwork, and adaptability. Dedicated with a driven attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
Restaurant Team Member
Los Panchos Mexican Grill & Bar
Temecula, CA
08.2023 - 06.2024
Answered phone calls promptly and handled inquiries from customers courteously.
Maintained cleanliness of restaurant by wiping down surfaces, ensuring all sanitizing stations were full, and consistently walking around to keep all floors swept and clean
Trained new team members on restaurant policies and procedures.
Bussed, cleared, and reset tables as needed throughout shift.
Provided quality customer service with a friendly attitude.
Assisted in taking customer orders and providing recommendations on our specials to increase profits.
Collected money, split bills, processed payments accurately and efficiently using POS system, made change and counted out register at end of shift.
Completed all opening and closing duties to ensure a smooth transition for the next shift and a good experience for future costumers.
Maintained high standards of customer service during high-volume work shifts, and fast-paced operations.
Welcomed and thanked guests to demonstrate appreciation for patronage.
/Customer Service Representative
3v expansions
Murrieta, California
07.2024 - 08.2024
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Answered customer inquiries via phone, email, and in person.
Developed positive relationships with customers through friendly interactions.
Identified opportunities for upselling additional products or services based on customer needs.
Conducted regular follow-up calls with customers after resolving their issues.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Attended weekly team meetings to discuss sales strategies and targets.
Picker & Packer
Kimco Staffing
Perris, California
09.2024 - Current
Attached appropriate labels and scanned barcodes for tracking.
Worked additional hours and shifts to meet tight deadlines during peak periods.
Printed accurate labels and applied to boxes, totes and containers prior to shipment.
Packaged items with appropriate materials to prevent damage during shipping.
Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Carried or transported orders to shipping locations or delivery platforms with material handling equipment.
Received and counted stock items, recording data manually or on computer for inventory purposes.
Utilized scanning equipment for picking, packing and shipping orders.
Adhered to quality control standards by inspecting products for damage before packing.
Stocked shelves, racks, and bins with new or transferred merchandise.
Transported received inventory to storage location and organized according to warehouse plan.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA
08-2023
Skills
Upselling strategies
Fluent verbal and written communication in both English and Spanish