Jacquelyn Chazanow
Fulshear,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Total Wine & More
08.2021 - Current
- Respond to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
COVID-19 Screener
Texas Children's Hospital
04.2021 - 08.2021
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Increased overall patient satisfaction through exceptional customer service during the screening process, addressing questions or concerns promptly.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
Medical Records
Children's Hospital Of The Kings Daughters
02.2014 - 10.2014
- Scanned and uploaded medical records into electronic medical records system.
- Maintained and obtained medical records.
- Received and routed medical records.
- Received and processed medical records requests.
- Filed and updated patient information and medical records.
Education
High School Diploma -
Merritt Island High School
Merritt IslandTidewater Community College
Norfolk, VASkills
- HIPAA Compliance
- Customer Service
- Document Scanning
- Medical terminology understanding
- Epic Systems
- Medical Terminology
- Scheduling appointments
- Medical Release of Information ROI processes
Timeline
Customer Service Representative
Total Wine & More
08.2021 - Current
COVID-19 Screener
Texas Children's Hospital
04.2021 - 08.2021
Medical Records
Children's Hospital Of The Kings Daughters
02.2014 - 10.2014
High School Diploma -
Merritt Island High School
Tidewater Community College
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