Jacquelyn Cress
Matthews,NC
Summary
Professional with experience in management analysis and portfolio property management within low-income and supportive housing communities, with a strong understanding of coordinated access referrals, project-based vouchers, and affordable housing programs. Experienced in analyzing data, preparing reports, evaluating processes, and coordinating projects to support operational efficiency and organizational goals. Skilled in working with case managers, community agencies, service providers, and management to improve processes, maintain accurate records, and support compliance and housing outcomes. Brings strong analytical, problem-solving, communication, and stakeholder collaboration skills with a focus on data-driven decision-making and strategic initiatives.
Overview
13
13
years of professional experience
Work History
Management Analyst
Mecklenburg County
Charlotte, North Carolina
08.2026 - Current
- Analyzes operational and program data to identify trends, reporting gaps, data quality issues, and process improvements.
- Manages preparation and review of HUD-required reports, including Housing Inventory Count, Point-in-Time, and Longitudinal Systems Analysis, for accurate, timely submission.
- Delivers training and technical guidance to agencies and partners on database reporting, data quality, and report generation standards.
- Communicates data trends and reporting findings to community partners to inform decision-making and program planning.
- Supports help desk operations through troubleshooting database and reporting issues and technical assistance to agencies and team members.
Portfolio Property Manager
New Narrative
Tigard (Remote), Oregon
04.2024 - 08.2026
- Managed daily operations for a portfolio of low-income and supportive housing properties while ensuring program compliance
- Coordinated referrals through coordinated access systems and housing voucher programs to support resident placement and stability
- Collaborated with case managers, agencies, and community partners to support resident needs and housing retention
- Maintained resident records, compliance documentation, and occupancy reporting within regulated housing programs
Assistant Property Manager
New Narrative
Tigard, Oregon
12.2021 - 04.2024
- Oversaw lease files, recertifications, HMIS documentation, and compliance reporting for affordable housing and voucher programs to ensure regulatory adherence
- Performed property inspections and coordinated maintenance and vendor services to maintain safe, compliant operations
- Collaborated with case managers, CoC partners, and community agencies to support resident stability, engagement, and housing retention
Lead Teller
Key Bank
Beaverton, Oregon
10.2020 - 12.2021
- Led daily teller operations, ensuring accurate cash handling, transaction processing, and compliance with banking procedures
- Coached tellers to enhance customer service and effectively resolve client banking needs and issues
- Analyzed branch reports to identify trends and support financial performance goals
Lead Teller
Wells Fargo
Beaverton, Oregon
12.2018 - 10.2020
- Led teller operations, ensuring accurate transactions, cash control, and policy compliance
- Coached tellers to deliver strong service and meet branch performance targets
- Referred customers to appropriate banking products to support branch growth goals
Assistant Manager
The Walking Company
Hillsboro, OR
07.2017 - 03.2019
- Implemented strategic floor sets and in-store marketing to increase product visibility and boost sales
- Assisted store manager in daily operations, achieving sales goals and enhancing team performance
- Facilitated daily operations to ensure smooth staff scheduling and workflow.
Assistant Manager
Maurices
Quincy, Illinois
06.2013 - 05.2017
- Guided merchandising, inventory placement, and marketing execution using sales data
- Analyzed sales trends to identify opportunities that enhanced revenue and conversion rates
- Translated performance data into actionable insights for better forecasting and decision-making
Education
Bachelor of Science - Psychology
Portland State University
Portland, OR05-2025
Skills
- Staff supervision
- Program compliance
- Coordinated entry referrals
- Case collaboration
- Data management
- Policy development
- Data reporting and analysis
- Research and problem solving
Timeline
Management Analyst
Mecklenburg County
08.2026 - Current
Portfolio Property Manager
New Narrative
04.2024 - 08.2026
Assistant Property Manager
New Narrative
12.2021 - 04.2024
Lead Teller
Key Bank
10.2020 - 12.2021
Lead Teller
Wells Fargo
12.2018 - 10.2020
Assistant Manager
The Walking Company
07.2017 - 03.2019
Assistant Manager
Maurices
06.2013 - 05.2017
Bachelor of Science - Psychology
Portland State University