Jacquelyn Flanagan
Lavaca,AR
Summary
Resourceful and personable professional with over 10 years of experience in customer service, administrative support, and team coordination. Expertise in managing operations, handling high call volumes, processing documents, and providing exceptional client support in fast-paced environments. Recognized for strong attention to detail, reliability, and effective multitasking abilities. Committed to delivering service excellence and positively contributing to office or administrative roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Links at Chaffee Crossing
Fort Smith, AR
01.2021 - 09.2025
- Directed day-to-day restaurant activities to optimize team scheduling, manage inventory, and uphold quality standards.
- Assisted with event reservations and coordinated catering orders for venue-hosted events. Managed logistics to support seamless event execution.
- Oversaw inventory management and supply ordering processes. Managed cash register operations to maintain accuracy. Compiled daily financial summaries to support decision-making.
- Facilitated training for new staff and assigned daily responsibilities to uphold service excellence.
- Developed and maintained relationships with customers and suppliers through account development.
Licensed Insurance Agent/Customer Service Representative
Brant Barnes Shelter Insurance
Fayetteville, AR
08.2021 - 04.2022
- Managed front-desk operations, answered multi-line phone system, and assisted clients with policy inquiries and billing.
- Managed customer relationships, ensuring timely communication and suppo
- Supported new business development through upselling and cross-selling opportunities.
- Educated clients on insurance products and coverage options.
- Conducted policy reviews to identify gaps and recommend enhancements.
Customer Service Representative/ Licensed Insurance Agent
Berryhill Insurance Group
Fort Smith, AR
05.2018 - 08.2021
- Provided high-level customer support across claims, billing, and policy servicing.
- Managed daily clerical tasks: document processing, client communications, data updates.
- Wrote new business policies, assisted in audits, and ensured compliance with documentation standards.
- Maintained organized client records and facilitated cross-functional follow-ups.
Education
Physical Training - College
West Texas A&M
Canyon, TXDental Hygiene - College
University of Arkansas-Fort Smith
Fort Smith, ARHigh school or equivalent - undefined
Lavaca High School
Lavaca, AR05-2010
Skills
- Maintaining an organized workspace
- Time management
- Attention to detail
- Social media management
- Sales
- Data entry
- Multitasking
- Customer retention
- Account management
- Customer relationship management
- Organizational skills
Certification
- Licensed Insurance Agent
- June 2023 to June 2027
- Obtained Property & Casualty License-Effective June 2020
- Certified Veterinary Assistant
- February 2020 to February 2021
- Obtained April 2017
- Driver's License
Timeline
Licensed Insurance Agent/Customer Service Representative
Brant Barnes Shelter Insurance
08.2021 - 04.2022
Manager
Links at Chaffee Crossing
01.2021 - 09.2025
Customer Service Representative/ Licensed Insurance Agent
Berryhill Insurance Group
05.2018 - 08.2021
High school or equivalent - undefined
Lavaca High School
Physical Training - College
West Texas A&M
Dental Hygiene - College
University of Arkansas-Fort Smith