JACQUELYN GARDNER
Clearfield,UT
Summary
Customer-focused Project Manager with over 10 years of experience enhancing client relationships and overseeing projects from inception to delivery. PMP-certified with a proven ability to manage competing priorities, communicate effectively across teams, solve problems proactively, and create solutions that drive customer satisfaction and business success.
Recognized for professionalism, adaptability, and the ability to quickly earn trust with customers and stakeholders.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food Service II
NORTHROP GRUMMAN
Clearfield, UT
01.2025 - 01.2025
- Managed inventory, purchasing, and operational reporting to improve efficiency while reducing waste.
- Managed inventory and purchasing to optimize operational reporting, enhancing efficiency and minimizing waste.
- Collaborated with departments to uphold high-quality customer experience in secure, fast-paced environment.
Office Manager | Lead Bartender
CHEERS & SWIZZLES
Salt Lake City, UT
04.2015 - 01.2025
- Promoted into increasing leadership responsibilities over a nearly 10-year tenure, overseeing client relationships, event operations, staff leadership, and business administration for a high-volume hospitality and events company.
- Managed relationships with hundreds of clients annually as primary point of contact from initial consultation through event execution, ensuring clear communication and satisfaction.
- Managed relationships with hundreds of clients annually, serving as the primary point of contact from initial consultation through successful event execution.
- Conducted customer outreach through phone, email, and in-person meetings to understand client needs, resolve concerns, and ensure satisfaction.
- Created operational systems and communication templates that improved internal efficiency and enhanced the customer experience.
- Developed operational systems and communication templates that streamlined processes and enhanced customer experience.
- Coordinated multiple client projects simultaneously, balancing competing priorities and meeting deadlines consistently.
Assistant General Manager
SUMMIT VISTA
Taylorsville, UT
01.2015 - 01.2016
- Managed operations across four dining venues, enhancing resident satisfaction through effective service delivery.
- Trained employees on software systems and customer service, fostering a knowledgeable team aligned with operational best practices.
- Coordinated scheduling and collaborated with leadership to streamline service delivery and optimize operational efficiency.
Education
GED -
GED
Utah2000
Skills
- POS Systems
- Inventory Management
- Customer Service
- CRM Software
- Microsoft Office
- Google Workspace
- Digital Documentation
WHY I'M A GREAT FIT
- Proven relationship builder
- Experienced managing multiple customer accounts
- Strong written and verbal communicator
- PMP-certified project leader
- Thrives in fast-paced, customer-focused environments
- Passionate about helping customers succeed while achieving business goals
Certification
- Project Management Professional (PMP)- Project Management Instititue 2025
Timeline
Food Service II
NORTHROP GRUMMAN
01.2025 - 01.2025
Office Manager | Lead Bartender
CHEERS & SWIZZLES
04.2015 - 01.2025
Assistant General Manager
SUMMIT VISTA
01.2015 - 01.2016
GED -
GED