JACQUELYN GOREMUSANDU
Petersburg,MI
Summary
Knowledgeable and highly motivated Practical Nursing graduate with current CNA/STNA Certification and 4+ years of hands-on experience providing quality patient care in a variety of settings. Well-trained in documentation, vitals monitoring, patient care safety and management. Backed by a solid 19+ years of retail work history as a leader, hard worker and team player, who has a passion for helping others and is empathetic to their needs. Committed to delivering compassionate care and improving the lives of patients through attentive and thorough medical care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CERTIFIED NURSING ASSISTANT
Villa at Parkridge
09.2024 - Current
- Observe changes in patient status and immediately communicate concerns to nursing staff.
- Help maintain a positive environment by providing encouragement and support to residents.
- Assiste with admission and discharge processes to provide continuity of care.
- Monitor pain and provide comfort measures, reporting abnormalities to nursing staff.
- Observe infection control procedures and guidelines to safeguard patients and nursing care teams.
- Assist patients with personal hygiene tasks, such as bathing and dressing, while maintaining patient privacy, dignity and their privacy.
- Stock patients' rooms and supply areas to meet patient care needs.
- Utilize safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices.
CERTIFIED NURSING ASSISTANT
ShiftKey Agency Staffing
01.2023 - Current
- Responds immediately to calls from patients for assistance or treatment and alerts medical staff to emergency situations.
- Documents and reports to nurses patient behavior, observations, complaints, or physical symptoms.
- Completes daily shift reports for smooth and informative handovers.
- Observes patients' by checking open wounds and existing conditions.
- Physically supports patients with mobility issues to stand, walk and use bathroom facilities.
- Safeguards patient confidentiality by observing HIPAA and company-established protocols.
- Repositions bedridden patients to prevent sores and blood clots.
- Helps patients with daily living requirements and mobility needs.
- Deliver direct care to patients, assisting with bathing, dressing, feeding, and grooming tasks.
- Measure patient vital signs, recording body temperature, blood pressure, and heart rate.
RETAIL STORE MANAGER
Quality Dairy Company
02.2011 - 11.2022
- Managed day-to-day store operations of a store generating over $2M in annual revenue.
- Trained and developed employees on customer service initiatives and store operational procedures.
- Created and administered annual performance evaluations to a team of 10+ employees.
- Performed daily store deposit reconciliation and vendor computer invoicing.
- Completed all daily store computer orders: bakery, deli, milk, ice cream, liquor, vendor, cigarette and grocery order in a timely fashion.
- Oversaw store operating budget, product inventory and sales development strategies.
- Addressed customer complaints and strove to provide fair and satisfying resolutions for each concern.
- Reviewed profit and loss statements to identify new marketing and promotional opportunities.
- Implemented loss prevention measures to reduce shrinkage costs.
CUSTOMER SERVICE REPRESENTATIVE AND SHIFT MANAGER
Quality Dairy Company
04.2003 - 02.2011
- Greeted customers, assisting them on hard-to-find items and cash out their transactions.
- Managed store independently in absence of store manager.
- Evaluated performance of associates and mentored underperforming employees on ways to improve.
- Assisted Store Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Verified cashier compliance with directives such as checking for identification to sell alcohol and tobacco products.
- Used excellent upselling and communication skills to boost sales of target items.
Education
Practical Nursing - Nursing
Professional Skills Institute
Maumee, OH03.2025
Nursing Assistant Certificate - Healthcare
DRM International Learning Center
Lansing, MI10.2022
Associate of Arts - Accounting
Lansing Community College
Lansing, MI05.2010
Skills
- Time Management
- Excellent Attention to detail
- Patient Care and Safety
- Patient Hygiene Management
- OSHA & HIPAA Compliance
- EMR Charting
- Mobility Assistance
- Dementia and Alzheimer's Knowledge
- Interdisciplinary Communication
- Psychiatric and Mental Health
- Medication Administration
- CPR and BLS
Certification
- AHA BLS CPR Certification (2025-04)
- Michigan CNA License (2022-12)
- Ohio STNA License (2024-04)
Timeline
CERTIFIED NURSING ASSISTANT
Villa at Parkridge
09.2024 - Current
CERTIFIED NURSING ASSISTANT
ShiftKey Agency Staffing
01.2023 - Current
RETAIL STORE MANAGER
Quality Dairy Company
02.2011 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE AND SHIFT MANAGER
Quality Dairy Company
04.2003 - 02.2011
Nursing Assistant Certificate - Healthcare
DRM International Learning Center
Practical Nursing - Nursing
Professional Skills Institute
Associate of Arts - Accounting
Lansing Community College