Jacquelyn Keener
Piedmont,AL
Summary
Skilled Office Manager and Service Social Worker with a proven track record at Weiss Lake Chiropractic and the Alabama Department of Human Resources. Excelled in enhancing customer engagement and maintaining meticulous financial and client records. Demonstrates exceptional organizational skills and empathy, ensuring seamless team integration and client support. Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
31
31
years of professional experience
Work History
Office Manager
Weiss Lake Chiropractic
08.2014 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Wife/Stay at Home Mother of 5
Self
06.1997 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Service Social Worker
Alabama Department of Human Resources
04.1994 - 05.1997
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- De-escalated stressful situations through individual and family crisis interventions.
- Supported clients and families with empathy and compassion during difficult times.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
Education
Bachelor of Science - Social Work
University of Alabama
Tuscaloosa, AL05.1992
High School Diploma -
Southside High School
Southside, AL05.1988
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Database entry
- Customer Engagement
- Verbal Communication
- Bookkeeping
- Telephone reception
Timeline
Office Manager
Weiss Lake Chiropractic
08.2014 - Current
Wife/Stay at Home Mother of 5
Self
06.1997 - Current
Service Social Worker
Alabama Department of Human Resources
04.1994 - 05.1997
Bachelor of Science - Social Work
University of Alabama
High School Diploma -
Southside High School
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