Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Lemons

Piedmont,AL

Summary

Dynamic professional with extensive experience as an HIM Clerk at Riverview Medical Center, excelling in database entry and customer satisfaction. Proven ability to enhance office efficiency and reduce errors through meticulous attention to detail and effective communication. Skilled in managing high call volumes while resolving complex issues, ensuring client satisfaction.

Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring adequate support for team operations.

Knowledgeable with a solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy.

Overview

9
9
years of professional experience

Work History

HIM Clerk

Riverview Medical Center
11.2024 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Office Assistant

Floyd Primary Care
03.2021 - 11.2024
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Call Center Representative

C & J Financial
04.2016 - 03.2021
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

High School Diploma -

Piedmont High School
Piedmont, AL

Scrub Tech Certification -

Gadsden State Community College
Gadsden, AL
02.2015

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Filing systems
  • Database entry
  • Document management
  • File maintenance

Timeline

HIM Clerk

Riverview Medical Center
11.2024 - Current

Office Assistant

Floyd Primary Care
03.2021 - 11.2024

Call Center Representative

C & J Financial
04.2016 - 03.2021

High School Diploma -

Piedmont High School

Scrub Tech Certification -

Gadsden State Community College