Jacquelyn Millette
Rosedale,New York
Summary
My leadership skills include project management, as well as managing the supervision of 25-100 field inspectors and clerical associates. During my tenure as a Deputy Borough Coordinator in Brooklyn, productivity increased by approximately 30%, because of evaluation, and strategic planning of inspections. I conducted employee recruitment, development, staff scheduling, and performance evaluation. As a permitee liaison to community boards, I successfully coordinated meetings, and strategies for the timely resolution of constituent complaints. Additionally, I devised written correspondence for commissioners to constituents. Proven track record of streamlining business operations. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
36
36
years of professional experience
Work History
Code Enforcement Inspector
NYC DCWP
02.2022 - Current
- Respond to requests from elected officials and citizens
- Conduct undercover inspections of business entities
- Research products and information pertaining to inspections
- Issue Notices of Violations to business entities
- Manage organizational assets
- Utilize fleet vehicle safely and in accordance with DCA policies
- Prepare evidence in support of legal actions taken
- Create and submit reports detailing findings and any action taken
- Learned and adapted quickly to new technology and software applications
- Demonstrate respect, friendliness and willingness to help wherever needed
- Complete paperwork, recognize discrepancies and promptly address for resolution
Technical Support Representative
The Madison Square Garden Company, Cablevision
09.2011 - 05.2019
- Provided award winning customer engagement to business class customers
- Provided email, live chat technical support to business and residential customers
- Diagnosed and resolved customer Internet, Voice, TV connectivity
- Utilized CRM; Remedy tickets; business software tools to update accounts
Coordinator/Associate Inspector
New York City, DOT
08.1987 - 01.2005
- Liaison to other government agencies; community boards; constituents; mayoral department commissioners
- Increased productivity by 30% as Brooklyn Deputy Borough Coordinator and Night Unit
- Supervised 25-100 inspectors and clerical associates
- Conducted monthly meetings with utility representatives to resolve conflicts
- Analyzed productivity submitted monthly production reports and attended production meetings
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance
- Responded to constituent complaints via correspondence
- Inspected New York City Roadway Permits
- Performed quality assurance inspections for New York City roadway strip paving; capital reconstruction projects; bridge and arterial highway contracts
- Tested paving materials, performed sieve analysis and density tests
- Issued notices of violations to contractors
Education
Master of Public Administration -
Marist College
Poughkeepsie, NY8.2023
BBA - Business Administration Information Technology
Monroe College
Bronx, NY8.2012
Associate of Applied Science - Business Administration
Monroe College
Bronx, NY8.2010
Skills
- Management and Supervision
- Program Evaluation
- Project Management
- Training and development
- Public Speaking
- Adobe Acrobat
- Microsoft Office Suite for Apple and Windows
- Data Analysis
Affiliations
American Society for Public Administration New York, NY
Timeline
Code Enforcement Inspector
NYC DCWP
02.2022 - Current
Technical Support Representative
The Madison Square Garden Company, Cablevision
09.2011 - 05.2019
Coordinator/Associate Inspector
New York City, DOT
08.1987 - 01.2005
Master of Public Administration -
Marist College
BBA - Business Administration Information Technology
Monroe College
Associate of Applied Science - Business Administration
Monroe College
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