Jacquelyn Ocampo
Houston,TX
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Emerging Store Manager
Walgreens
Houston, Texas
07.2023 - Current
- Supervised daily store operations to maintain efficient workflow and customer service.
- Trained and developed team members on product knowledge and sales techniques.
- Managed inventory levels to ensure optimal stock availability and reduce shrinkage.
- Coordinated scheduling to ensure adequate coverage during peak business hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delegated work to staff, setting priorities and goals.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
Shift Lead
Walgreens
Houston
06.2017 - 06.2023
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new team members on store procedures.
- Managed inventory control and organized stock replenishment efforts.
- Assisted customers by providing product information and support.
- Completed opening and closing duties to facilitate business operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Resolved customer complaints and reported issues to senior management.
Education
Cypress Ridge
Houston, TXSkills
- Store operations oversight
- Inventory management
- Sales forecasting
- Staff training
- Store compliance
- Performance management
- Team leadership
- Visual merchandising
- Operations
- Attention to detail
- Effective communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Pharmacy NHA Certified Pharmacy Technician
Timeline
Emerging Store Manager
Walgreens
07.2023 - Current
Shift Lead
Walgreens
06.2017 - 06.2023
Cypress Ridge