JACQUELYN RICO
Commercial Property Manager
Council Bluffs,IA
Summary
Motivated and detail-oriented commercial property manager with proven success in improving operations and decisive problem solving. Highly proficient in building lasting relationships with key decision makers, customers, vendors, and team members. Ready to leverage training and experience to take on new professional challenges. Effective communications in verbal, written and social media forms.
Overview
18
18
years of professional experience
Work History
Property Manager
Nine Zero Properties
11.2020 - Current
- Facilitated, maintained, and managed 419,000 sqft commercial property as well as 636 multi-tenant parking leases in attached and city parking garages.
- Followed up on delinquent tenants and coordinated collection procedures.
- Escalated major issues with suggested actions to leadership.
- Maintained original leases and renewal documents office
- Lease and vendor negotiations.
- Developed, reviewed, and submitted property operating and capital budgets.
Assistant Property Manager
Jones Lang LaSalle, JLL
06.2020 - 11.2020
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Followed up on delinquent tenants and coordinated collection procedures
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Field Training Manager
American Security LLC
05.2019 - 06.2020
- Mentor employees, providing constructive feedback, which improves job efficiency
- Recruited team members offering value and talent to an already successful workforce
- Responsible for hiring, training and guiding employees within company to ensure stability with clients as well as employees
- Ran payroll weekly and ensured correctness of figures
- Management of nearly 100 employees with responsibility for scheduling around 3000 hours of work per week
- Role held concurrently to account manager role in interim to promotion.
Security Account Manager
American Security LLC
08.2009 - 06.2020
- Oversaw team of up to 10 security officers and managed administrative duties, including scheduling and performance evaluations
- Supervised grounds, employee entrances and exits and security officers on duty
- Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident report to successfully manage complaints
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Airmen ABFAN, United States Navy
08.2005 - 01.2008
- Provided observations, took measurements, and performed tests at various stages according to quality control plan
- Determined and recommended methods to address improvement opportunities
- Patrols of ships to ensure integrity of ships fuel systems
- Clerical duties includes answering phones and advising clients for JAG officers at base legal office
- Light maintenance duties at legal office for short time
Education
Bachelor of Science - Business Administration And Management
Peru State College
08.2022
Associate of Applied Science - Business Management
Metropolitan Community College
Omaha, NE08.2020
High School Diploma -
Bellevue East Sr High School
Bellevue, NE05.2005
Skills
- Communication
- Property Management
- Yardi
- Budgeting
- Tenant Issue Resolution
- Microsoft Office Suite
- Data Entry
- Quality Management
- Office Management and Organization
- Leasing
- Office Management
- Vendor Management
Timeline
Property Manager
Nine Zero Properties
11.2020 - Current
Assistant Property Manager
Jones Lang LaSalle, JLL
06.2020 - 11.2020
Field Training Manager
American Security LLC
05.2019 - 06.2020
Security Account Manager
American Security LLC
08.2009 - 06.2020
Airmen ABFAN, United States Navy
08.2005 - 01.2008
Bachelor of Science - Business Administration And Management
Peru State College
Associate of Applied Science - Business Management
Metropolitan Community College
High School Diploma -
Bellevue East Sr High School
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