Jacquelyn Tello
Palatine,IL
Summary
I have worked in Customer service since I was sixteen years old, and it has been something that I love. I started as a cashier and then moved up to be a Customer Service Manager. I like building and maintaining relationships with the employees and customers. I'm a reliable employee seeking cashier position. Offering excellent communication and good judgment. Am ready to contribute to team success through hard work, motivated to learn, grow and excel.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Walmart
Palatine, Illinois
10.2016 - 01.2022
- I would handle money make bank deposits, and reports for the store.
- I was responsible of 35 associates that include cashier, maintenance.
- I started as a cashier and moved up to be a manager.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- I was responsible of all the register in the store including self checkout that was fixing and making audits.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
Cashier
Gorden Food Service
Palatine, Illinois
10.2013 - 08.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma -
Palatine High School
1111 Rohlwing Rd Platine 05.2015
Skills
- Cash Register Operations
- Cash Handling
- Return and Exchange Processing
- Problem-Solving
- Organization and Time Management
- Multi-task
- Friendly
- Microsoft Outlook, Word and Excel
- Team Building
Languages
Spanish
Native or Bilingual
Timeline
Team Leader Manager
Walmart
10.2016 - 01.2022
Cashier
Gorden Food Service
10.2013 - 08.2015
High School Diploma -
Palatine High School