Jacquelyn Theriault
Southington,CT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Connecticut Spring & Stamping
06.2021 - Current
- Managed filing system, entered data and completed other clerical tasks such as phone and email correspondence
- Made recommendations to solve challenges and developed strategy for change.
- Take the place of supervisor when the supervisor was not present.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Experience Manager
Michaels Arts and Supplies
12.2019 - 06.2021
- Provide exceptional customer service to all incoming customers
- Diffuse intense customer situations to maintain high-level of satisfaction
- Supervise a team of 10 team members and ensure all are properly trained
- Anticipated customer needs and provided them with high quality service while upholding company standards and values to ensure customer satisfaction
- Actively stayed informed about latest sales offerings and loyalty programs
Cashier/Sales Associate
Michaels Arts and Supplies
05.2017 - 12.2019
- Build loyal customers through high-level of customer satisfaction
- Successfully assisted 50 to 75 customers per day in-person and via telephone with purchase decisions, transactions, returns, and inquiries
- Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
- Greeted about 50 to 75 customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
Education
Southington High School
Southington, CT06.2018
Skills
- Computer Skills
- Customer Service
- Microsoft Office
- Sales
- Cash handling
- Phone/Email Etiquette
- English
- Data Entry
- Time Management
- Typing Proficiency
- Sorting and Labeling
Timeline
Administrative Assistant
Connecticut Spring & Stamping
06.2021 - Current
Customer Experience Manager
Michaels Arts and Supplies
12.2019 - 06.2021
Cashier/Sales Associate
Michaels Arts and Supplies
05.2017 - 12.2019
Southington High School
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