JACQUELYN THREADGILL TUGGLE
Memphis,TN
Summary
Experienced professional with a strong background in compliance, human resources, customer service, and learning. Exceptional verbal and written communication skills, along with strong people skills. Aims to contribute to project management and drive organizational profitability. Throughout the career, held positions such as Logistics Compliance Training Specialist, HR Trainer, Operations Support Analyst-Training Support, Learning Coordinator, Driver Trainer, and Quality Training Specialist. Known for attention to detail, analytical and research skills, and problem-solving abilities. Demonstrates leadership skills, with deep knowledge of policies and procedures. Highly dependable with the ability to meet deadlines and prioritize assignments. Adaptable to change and has expertise in LMS administration, curriculum development and management, training facilitation and development, onboarding, and metrics reporting.
Overview
19
19
years of professional experience
Work History
Quality Training Specialist
Knipper Health, Formerly ThermoFisher Scientific
01.2022 - Current
- Conduct work in a safe and effective manner and take appropriate action to correct unsafe acts, systems, and procedures
- Support and continuously improve the Quality Training Program through the creation of standard training workflows, identification of training needed, create training content and deployment of the trainings via various means
- Enforce a world-class quality mindset via a robust quality training strategy by collaborating and working across boundaries to identify, develop, build, and implement quality training
- Maintain and manage compliant and effective training program as part of the quality systems for the activities in scope of the role
- Perform NHO and enhance this process to ensure compliance with local, corporate, and regulatory requirements
- Participate in internal audits and GEMBA processes to identify improvement opportunities related to training processes
- This will support a state of continuous inspection readiness
- Ensure development and adherence to processes, policies and procedures of the company, clients, and external regulatory agencies
- Support generation of different LMS reports to drive training performance via KPI metrics/trends and support the business
- Ensure there is an Annual Curricula Review process in place, in use and effective
- Serve as a Training resource on regulatory issues, compliance, and internal investigations and audits (internal, client-driven and regulatory)
- Participate in Continuous Improvement – PPI (Practical Process Improvement) events by entering JDIs (Just Do Its) and performing Gemba’s
- Quality Training Liaison within Patheon Logistics sites (servicing Memphis, TN and Swedesboro, NJ)
- Assist and make recommendations with applicable Training Standard Operating Procedures (SOP’s), Training Client Work Instructions and applicable Training forms as required
Driver Trainer
AMZL
04.2020 - 01.2022
- Partnered with Operations Managers, Dispatchers, and Area Managers to coordinate, facilitate, and measure training related activities
- Tracked performance and provide identified retraining and process improvement opportunities
- Supported standard work and safety programs
- Led all learning and operational audits
- Facilitated daily training classes for up to 20 people, including in station classes and ride alongs
- Managed seasonal training associates during peak season
Learning Coordinator
AMZL
10.2018 - 04.2020
- Granted and managed system permissions
- Organized and maintained HAZMAT area
- Facilitated and managed Safety School/New Hire Orientation
- Managed and maintained FC Learning records
- Created and managed badges
- Managed facility access
- Facilitated required compliance training
- Facilitated and managed TDR process
- Provided coaching and feedback to associates
- Created and managed engagement activities and initiatives
- Partnered with operations to ensure training completion and continuity
- Managed VOA board data entry
- Managed Hazmat area readiness audits
- Part of team that launched new site
- Supervised Learning Ambassadors
Training Coordinator
Johnson Services
01.2018 - 09.2018
- Company Overview: Contract Position at GlaxoSmithKline
- Acted as LMS Administrator for Plateau based myLearning LMS
- Ensured curricula, learning plans and courses are updated
- Facilitated above–site mandated training courses
- Entered and maintained training records
- Ran reports and provided updates to value stream leaders
- Updated and maintained OJT process
- Assisted with employee initiatives
- Revised and maintained local SOPs
- Handled training inquiries
- Contract Position at GlaxoSmithKline
Customer Support Associate Specialist
Bayer Healthcare formerly SCHERING-PLOUGH/Merck
08.2011 - 07.2015
- Managed orders for Top Tier retail customers
- Entered, processed, and transmitted customer orders via SAP
- Maintained departmental SharePoint
- Partnered with distribution to ensure timely, complete product delivery
- Handled inquiries regarding products and orders via email and telephone
- Acted as DEA coordinator
- Assisted in training of colleagues
- Tracked customer orders from inception to completion for timeliness and accuracy
Logistics Compliance Training Specialist
Bayer Healthcare formerly SCHERING-PLOUGH/Merck
02.2006 - 08.2011
- Maintained training records for 200+ Logistics employees
- Managed and maintained Saba LMS
- Provided Saba Manager Role training to Logistics Management Team
- Facilitated New Employee Orientation for Logistics new hires
- Developed and managed training related Standard Operating Procedures
- Developed Annual cGMP Training Plan for Distribution area
- Created and facilitated cGMP training sessions for DC
- Designed, developed and managed e-Learning modules for annual required SHE courses
- Created and maintained Site Master Training Plan
- Acted as training point of contact for Logistics and HQ personnel
- Compiled and submitted quarterly training metrics to Regional Training Manager and Site Leadership
- Maintained Business Compliance Training Matrix
- Created and maintained colleague Learning Plans
- Assisted with SHE initiatives
- Communicated training needs and developments to all management levels
- Co-facilitated Train-the-trainer sessions
- Provided timely training updates to Director of Compliance
- Acted as Logistics representative for new LMS project
- Coordinated and led Site Training Council Meetings
- Managed summer interns
Education
BA - Political Science
Jackson State University
Jackson, MSSkills
- Learning management systems
- E-learning platforms
- Training program development
- Training program design
- Training evaluation
- Virtual training
- Training delivery
- Adult learning theory
- Human Resources
- Leadership
Timeline
Quality Training Specialist
Knipper Health, Formerly ThermoFisher Scientific
01.2022 - Current
Driver Trainer
AMZL
04.2020 - 01.2022
Learning Coordinator
AMZL
10.2018 - 04.2020
Training Coordinator
Johnson Services
01.2018 - 09.2018
Customer Support Associate Specialist
Bayer Healthcare formerly SCHERING-PLOUGH/Merck
08.2011 - 07.2015
Logistics Compliance Training Specialist
Bayer Healthcare formerly SCHERING-PLOUGH/Merck
02.2006 - 08.2011
BA - Political Science
Jackson State University