Jacquelyn Townsend
Petsense
Raeford,NC
16
years of professional experience
Known for relationship building and adaptability, consistently achieving profit goals and enhancing service flow. Skilled in problem-solving and multitasking, ensuring high-quality outcomes while maintaining a clean and organized workspace.
Work History
Grooming Salon Lead
4 Years 10 Months- Strong performance in fast-paced environments supported consistent service delivery.
- Reliable independent work and collaborative teamwork contributed to daily operations.
- Clear verbal and written communication supported effective workplace interactions.
- Supportive teamwork improved guidance, communication, and overall service flow.
- Clean, organized work spaces supported efficient client service.
- Profit goals were met or exceeded through consistent salon performance.
- Accurate monthly product ordering supported salon inventory needs.
- Breed-standard grooming services were delivered with strong proficiency.
- Safe work practices were followed to maintain compliance and cleanliness.
- Positive, respectful service created helpful experiences for team members and clients.
- Flexible weekend and holiday availability supported business coverage.
- Organized, detail-oriented work improved results during stressful situations.
- Regular team communication strengthened working relationships.
- Quick adaptation to new concepts supported ongoing learning.
- Fast adoption of new technology and software updates improved workflow.
- Training support for beginning groomers and sales floor team members improved skills through guidance and knowledge sharing.
- Courteous, effective relationships with team members and clientele supported smooth daily operations.
- Weekly, monthly, and quarterly meetings with store manager and corporate leadership supported alignment and communication.
- Performed breed-specific grooming services, including bathing, brushing, trimming, and nail care.
- Assessed coat, skin, and pet condition before each service to ensure safe handling.
- Maintained clean, sanitized grooming stations, tools, and equipment throughout shifts.
- Maintained work schedules for grooming staff as well as booking protocols.
Subsitute Teacher
2 Years 2 Months- Delivered lesson plans and maintained classroom continuity during teacher absences.
- Managed student behavior with consistent classroom rules and positive redirection.
- Supervised students during instruction, transitions, recess, and lunch periods.
- Adapted quickly to grade-level routines, schedules, and classroom expectations.
- Reinforced reading, math, and writing activities using teacher-provided materials.
- Assisted with phyiscal and mental limitations for students needing one on one care.
- Adapted to device oriented or sign language for students with non-verbal abilities.
- Communicated lesson progress and student concerns to school staff promptly.
- Organized classroom materials, assignments, and student work for efficient daily routine.
- Maintained orderly learning environment through clear behavior expectations and consistent supervision.
- Managed attendance, seating, and daily classroom procedures with accuracy.
- Communicated effectively with school staff regarding lesson progress and student concerns.
- Documented completed work, issues, and follow-up needs for returning teachers.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Improved learning outcomes with tailored instruction for diverse student needs.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Monitored student behavior and administered discipline as needed.
Groomer
5 Years 10 Months- Supported safe, comfortable grooming outcomes through breed-specific bathing, brushing, trimming, and nail care.
- Protected pet wellbeing by reviewing coat, skin, and condition before each service.
- Improved pet parent communication through clear grooming recommendations and service updates.
- Preserved sanitary grooming conditions by cleaning stations, tools, and equipment throughout shifts.
- Maintained efficient appointment flow while keeping pet safety and comfort in focus.
- Reduced pet stress through consistent handling techniques for anxious animals.
- Enabled timely follow-up by identifying coat mats, skin issues, and behavioral concerns.
- Promoted calm grooming sessions through soothing methods that helped pets stay comfortable.
Groomer
8 Months- Washed, dried, and brushed pets using breed-specific grooming methods and safe handling practices.
- Trimmed nails, cleaned ears, and maintained coat hygiene to support pet comfort and appearance.
- Used clippers, shears, and grooming tools while following salon safety standards.
- Explained service options, grooming results, and at-home care to pet parents.
- Kept grooming stations, kennels, and equipment clean and sanitized between appointments.
- Used calm handling and patient restraint to support anxious or reactive pets.
- Worked well with team members and took part in staff meetings and events to support positive workplace culture.
- Cut and styled pet hair based on client specifications to reduce matting and tangling.
- Removed undercoat buildup and completed de-shedding for double-coated animals such as huskies and malamutes.
- Provided strong customer service through clear communication and prompt, professional response to concerns.
- Managed multiple appointments at once while maintaining high-quality results for each pet.
- Applied breed-specific grooming techniques for diverse clients with varying needs.
- Built strong client relationships that supported repeat business and positive word-of-mouth referrals.
- Helped maintain accurate records of each pet's medical history, vaccination status, and past grooming experiences.
- Completed appointments on time through efficient workflows that reduced stress for pets and owners.
- Conducted pre-grooming consultations with clients to capture preferences and deliver customized service experiences.
Education
No Degree - Biological Sciences
Skills
Problem-solving
Relationship building
Teamwork and collaboration
Patience and empathy
Phone and email etiquette
Dependable and responsible
Time management
Multitasking
Critical thinking
Adaptability and flexibility
Timeline
Grooming Salon Lead
Petsense
01.2022 - CurrentRead More
Subsitute Teacher
Hampton Elementary
08.2017 - 10.2019Read More
Groomer
Self Employed
09.2011 - 07.2017Read More
Groomer
Petco
09.2010 - 05.2011Read More
Arizona State University
No Degree from Biological Sciences
Read More