Madison Banks
The Colony,Texas
Summary
Professional grooming specialist with solid experience and preparedness for leadership roles. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in animal care, customer service, and salon management. Reliable, flexible, and results-driven, consistently ensuring high standards are met.
Overview
8
8
years of professional experience
Work History
Grooming Salon Leader
Pet Wants: The Urban Feed Store
09.2024 - Current
- Increased returning clientele through exceptional customer service interactions and consistent delivery of high-quality grooming results.
- Aligned grooming services with brand promise for quality and customer care.
- Continually expanded professional knowledge base through ongoing education in animal care trends, techniques, products, attending trade shows/conferences when possible.
- Boosted customer satisfaction by providing excellent pet grooming services and maintaining clean, safe salon environment.
- Organized vendor events for store.
Pet Stylist
PetSmart
01.2022 - 09.2024
- Scheduling appointments
- Assessed pets during check-in and check-out process.
- Groomed 25-30 dogs and per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
- Managing supplies inventory
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
Human Resources Assistant
TAS Commercial Concrete
01.2020 - 01.2022
- Provided Administrative support to HR
- Inputs and maintain data in ADP
- Created electronic personal files for new hire employees
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Accounting Assistant/ Data Entry
Golden Management
01.2017 - 01.2019
- Produced daily, weekly, and monthly reports to keep team informed about franchise operations
- Supported franchise and project managers with effective correspondence regarding customer relations, and Restaurant’s needs
- Coordinated office activities
- Order supplies and provided support for seven fast food restaurants
- Provided clerical support in corporate office.
Education
Associate of Science -
Eastfield College
Mesquite, TX11.2035
Skills
- Animal behavior
- Sanitation protocols
- Team management
- Safety procedures
- Social media marketing
- Problem-solving
Timeline
Grooming Salon Leader
Pet Wants: The Urban Feed Store
09.2024 - Current
Pet Stylist
PetSmart
01.2022 - 09.2024
Human Resources Assistant
TAS Commercial Concrete
01.2020 - 01.2022
Accounting Assistant/ Data Entry
Golden Management
01.2017 - 01.2019
Associate of Science -
Eastfield College
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