Jacquelyn Urias-Morales
Victoria's Secret & PINK
CITY_US,STATE_US
7
years of professional experience
Dedicated professional with experience in operations and retail management. Expert in coordinating team schedules, organizing, and enhancing customer satisfaction. Committed to driving operational excellence and fostering a collaborative environment.
Work History
Talent and Operations Supervisor
1 Month- Supported daily operations by coordinating team schedules and assigning tasks effectively.
- Assisted in maintaining inventory accuracy through regular stock audits and reporting discrepancies.
- Learned operational procedures to enhance customer service experiences and resolve inquiries promptly.
- Collaborated with team members to ensure compliance with safety protocols and store policies.
Retail Sales Associate
10 Months- Greeted customers and helped with product questions, selections, and purchases.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Guided customers in product selection, improving satisfaction and loyalty.
- Executed visual merchandising strategies to strengthen brand image and drive sales.
Tax Staff
1 Year 4 Months- Prepared federal and state income tax returns for individuals, businesses, trusts, estates and non-profits.
- Assisted research on current tax regulations and their implications for clients.
- Successfully managed multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
- Worked closely with colleagues across departments to address complex tax issues collaboratively.
Staff Accountant
4 Years 3 Months- Managed month-end closing processes, ensuring timely and accurate financial reporting.
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Collected and reported monthly expense variances and explanations.
- Collaborated with cross-functional teams to enhance internal controls and improve operational workflows.
Education
Bachelor of Science - Business Administration
Skills
Customer service
Time management
Data entry
Organizing and categorizing
Dedicated team player
Positive attitude
Timeline
Talent and Operations Supervisor
Victoria's Secret & PINK
08.2026 - CurrentRead More
Retail Sales Associate
Victoria's Secret & PINK
10.2025 - 08.2026Read More
Tax Staff
Moss Adams
07.2023 - 11.2024Read More
Staff Accountant
Lakeshore Learning Materials
04.2019 - 07.2023Read More
Mount Saint Mary's University
Bachelor of Science from Business Administration
Read More