JACQUELYN WARWICK
Tolland,CT
Summary
Detail-oriented Patient Service Coordinator with outstanding patient care and stellar communication skills seeking a fulltime position- first shift in a Medical facility promoted to growth and longevity.
Overview
25
25
years of professional experience
Work History
Patient Service Coordinator
Hartford Healthcare Medical Group Urgent Care
Willimantic , CT
01.2020 - 05.2024
- Manage all front office work, which includes patient admissions, scheduling appointment, general customer service and office duties.
- Obtaining medical authorization for treatment when necessary.
- Generating a weekly office supply list for ordering.
- Answer incoming calls promptly, evaluate for priority, and direct calls appropriately according to urgency and subject matter.
- Scanning of documents into Epic.
- Confirming upcoming appointments and documenting in Epic.
- Providing a clean, comfortable environment for patients in the waiting room.
- Stocking of office supplies and putting away incoming supply orders.
- Mailing out necessary documents to employers or patients as needed.
- Daily closing of cash drawer.
Medical Assistant/Receptionist
Med East Medical Walk In Center
Tolland, CT
06.2004 - 01.2020
- Checked patients in and out for appointments and collected co-payments/payments.
- Scheduled patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Obtained workers compensation info/authorization from employers/insurance companies.
- Maintained an inviting and clean environment in waiting areas
- Ordered and stocked office supplies.
- Prepared daily office deposits.
- Expedited medical records when requested in a timely fashion.
- Roomed patients and documented vitals.
- Performed medical testing according to patient symptoms.
- Venipuncture when needed.
Medical Assistant/Receptionist
Lakeside Family Practice -Dr. Rosemary I. Maduka
Coventry, CT
10.2001 - 06.2004
- Retrieving any messages from answering service portal and responding accordingly.
- Checked patients in and out for appointments and collected co-payments.
- Verified insurances.
- Obtained medical authorizations.
- Handled medical records requests.
- Confirmed upcoming appointments.
- Generated and deposited daily deposits.
- Maintained office and medical supplies.
- Ensured patients had a clean and inviting waiting area.
- Roomed patients and obtained vitals.
- Performed necessary testing pertaining to patients chief complaints.
Medical Assistant/Receptionist
Windham Family Medical Services- Dr. David Smylie
Coventry, CT
09.1999 - 10.2001
- Retrieved messages from the answering service portal.
- Answered incoming calls and handled as needed.
- Scheduled patients for appointments, verifying insurance or payors as needed.
- Collected co-payments/payments for service rendered.
- Maintained medical and office supplies .
- Ensured patients had a comfortable, and inviting environment by providing a clean waiting area.
- Roomed patients , obtaining vitals, and performing any necessary testing pertaining to patient visit.
- Manage inventory and daily cash payments .
Education
Associate of Science - Medical Assisting
Goodwin College
East Hartford, CT06-2001
CERTIFICATE IN MEDICAL ASSISTING -
DATA INSTITUTUE BUSINESS SCHOOL
East Hartford, CT06-1999
Skills
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- Multi-tasking
- Excellent verbal communication
- Relevant experience in a high-paced medical office
- Well Organized
- Team-Focused
Timeline
Patient Service Coordinator
Hartford Healthcare Medical Group Urgent Care
01.2020 - 05.2024
Medical Assistant/Receptionist
Med East Medical Walk In Center
06.2004 - 01.2020
Medical Assistant/Receptionist
Lakeside Family Practice -Dr. Rosemary I. Maduka
10.2001 - 06.2004
Medical Assistant/Receptionist
Windham Family Medical Services- Dr. David Smylie
09.1999 - 10.2001
Associate of Science - Medical Assisting
Goodwin College
CERTIFICATE IN MEDICAL ASSISTING -
DATA INSTITUTUE BUSINESS SCHOOL
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