Jacquelyn B Washburn
Port Clinton,OH
Summary
Customer-centric, team-oriented Restaurant Service Professional. Educational background includes, but is not limited to, business operations, accounting and marketing. Extensive restaurant and food service experience. Aspires to manage and continuously improve a successful restaurant operation.
Overview
11
11
years of professional experience
Work History
Service Professional
Darden Restaurants, Olive Garden, Longhorn
Sandusky, Ohio
10.2014 - Current
- Direct staff of 20+ in daily work assignments to maximize productivity.
- Conduct daily pre-shift meetings to ensure organizational efficiency and communicate targeted goals.
- Evaluate staff performance and provided coaching to address inefficiencies
- Controlling food, beverage and labor cost on daily basis to ensure optimal profits.
- Continuous monitoring of restaurant to identify guest pain points and/or hazards and taking appropriate action, as needed, to ensure food quality and service standards are continuously met.
- Effectively resolve problems or concerns to satisfaction of all parties involved.
Bartender
CrowBar
Sandusky, OH
10.2017 - 06.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
MBA - Business, Finance, Accounting, Marketing
Tiffin University
Tiffin, OH08.2009
Bachelor of Arts - General Studies in Business
Bowling Green State University
Bowling Green, OH08.2006
Skills
- Budget controls
- Staff development
- Team Leadership
- Revenue generation
- Customer Service
- Cost control
- Inventory and supply
- Brand Loyalty
- Food Storage
Accomplishments
- Proven ability to set and meet daily sales targets.
- Recognized by Regional Manager and all managers within the region for excellent leadership skills.
- Maintained low employee turnover rate by and through consistent training and continued coaching.
- Developed and maintained a monthly employee recognition and motivational board, which was adopted due to positive improvements in employee morale and workplace culture.
- Recognized by restaurant General Manager and Regional Manager for achieving highest wine sales and average guest check within a thirty (30) day period.
- Coined, created and implemented, "Wine & Dine", training program that was adopted due to proven ability to increase daily wine sales.
Timeline
Bartender
CrowBar
10.2017 - 06.2020
Service Professional
Darden Restaurants, Olive Garden, Longhorn
10.2014 - Current
MBA - Business, Finance, Accounting, Marketing
Tiffin University
Bachelor of Arts - General Studies in Business
Bowling Green State University