JACQUELYN ZINCK
SAN ANTONIO,TX
Summary
A highly organized and detail-oriented professional with extensive experience in office management, accounts payable, and fraud investigations. Adept at overseeing day-to-day office operations, managing financial records, and ensuring accurate and timely processing of invoices and payments. Proficient in identifying discrepancies, investigating fraudulent activities, and implementing effective measures to mitigate risks. Demonstrates strong analytical, problem-solving, and communication skills, with a proven ability to collaborate with cross-functional teams and maintain a high level of confidentiality and integrity in all aspects of work. Committed to enhancing operational efficiency and supporting organizational goals.
Overview
19
19
years of professional experience
Work History
Accounts Payable Manager
Legacy Energy Services
San Antonio, TX
01.2023 - Current
- Provides oversight of human resources and some payroll
- Document financial transactions by entering account information
- Provides timely internal and external customer service through problem solving, responding to vendor inquiries, and ultimately helping the team meet requirements and deadlines
- Strong accounting knowledge, with understanding of invoices, statements of account, receivables, payables, and various forms of payment remittances
- Processes and researches vendor invoices according to Company policies on a daily basis for accurate and timely disbursement to vendors
- Reconciles vendor statements by verifying invoices paid and researching past due invoices
- Performs other related duties as assigned
Fraud Investigator
Taskus (Robinhood)
New Braunfels, TX
08.2020 - 01.2023
- Started with the Fraud Support Team
- Assisting investigators with obtaining any and all required information for the Investigations Team will need for the account review
- Maintained all metrics needed to stay a productive agent
- Also, assisted with an Agent Bridge, a resource room that all agents can go to if they are needing assistance with a customer call or email
- Considered a SME/POC (Subject Matter Expert/Point of Contact) for Team Leads
- July 2022, selected to join the Fraud Ops Team for Fraud Investigating
- Investigation all and any possible account take-overs
Office Manager
OIS Investments
San Antonio, TX
01.2014 - 03.2020
- Manager of Official Inspection Station, Texas Tag & Title and COVID Testing Station
- Job description consisted of all HR duties (Hiring, Training, Certifications, Evaluations, Payroll, A/R Payables for all billing in and out)
- Operations Manager light duties (Scheduling, Inventory Control, etc.)
- General Customer Service (Inbound and Outbound calls, Emails and managed websites)
- Auditor (Audited all Stores daily logs and verified deposits)
- Personal Assistant (Assisted with child care, personal errands, lunch runs and any meetings)
- Maintained office cleanliness and management of all Corporate Office duties and Field duties (if needed)
CSR
Caliber Collision
Round Rock, TX
01.2009 - 01.2011
- Answering general customer concerns and questions via phone
- Assisted customers in office and via phone regarding repairs, etc
- Open and Closing of all invoicing
- Assisting the full customer experience with process of vehicle drop offs, rentals and fees
- Assisted Estimators with any information or duties needed
- Assisted HR Manager with any information or duties needed
- Opening and Closing of stores
PL Underwriter/CSR
Nationwide Insurance
San Antonio, TX
01.2006 - 01.2009
- PL Underwriter Screener and CSR Representative
- Handled all review and underwriting duties of new policies for the states of TX, AZ, NV and CA
- Followed states auto insurance laws
- Reviewed DMV or DPS records for insurance clients
- Followed compliance and regulatory needed
- Also trained for Inbound customer service call center agent, answering general inquiries regarding auto and rental policies
Education
Eyelash Extension Certification -
Boss Lady Beauty Academy
San Antonio, TX08.2020
Skills
- Accounts Payables
- Accounts Receivables
- Payroll
- Asset Payment Management
- Reconciliation
- Payment Remittances
- Organizational skills
- Attention to Detail
- Communication skills
- Customer Service
- Accounting software proficiency
- Data entry
- Records management
- Interpersonal skills
- Computer skills
- Invoice processing and management
- Vendor Management
Timeline
Accounts Payable Manager
Legacy Energy Services
01.2023 - Current
Fraud Investigator
Taskus (Robinhood)
08.2020 - 01.2023
Office Manager
OIS Investments
01.2014 - 03.2020
CSR
Caliber Collision
01.2009 - 01.2011
PL Underwriter/CSR
Nationwide Insurance
01.2006 - 01.2009
Eyelash Extension Certification -
Boss Lady Beauty Academy