Jacquelynn Hobbs
Township Of Washington,NJ
Summary
Dynamic Scheduling Manager with a proven track record at Bws Oral & Maxillofacial Surgery, excelling in customer relations and staff management. Expert in calendar management and insurance verification, I effectively resolved guest complaints, enhancing satisfaction and operational efficiency. Committed to fostering a positive environment while ensuring seamless appointment coordination.
Overview
2017
2017
years of professional experience
Work History
Scheduling Manager
Bws Oral & Maxillofacial Surgery
New City, NY
06.2013 - 11.2016
- Greeted visitors and managed front desk operations effectively.
- Answered multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Maintained organized filing system for incoming correspondence and documents.
- Assisted in onboarding new staff through orientation and training sessions.
- Demonstrated strong problem-solving skills when faced with challenging situations or guest complaints, leading to satisfactory resolutions for all parties involved.
- Exhibited strong multitasking abilities, handling multiple phone lines and assisting walk-in guests simultaneously while maintaining a calm and professional demeanor.
- Managed financial transactions such as processing payments or issuing refunds accurately while adhering to company policies and guidelines.
Front Desk Supervisor
Gold Key | PHR
Virginia Beach, VA
2012 - 2013
- Trained and mentored front desk staff, enhancing team performance and service quality.
- Resolved guest inquiries and complaints effectively, maintaining high customer satisfaction levels.
- Coordinated scheduling of staff shifts, optimizing coverage during peak hours and events.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction.
Hotel Front Desk Agent
Gold Key | PHR
Virginia Beach, VA
2010 - 2012
- Greeted and assisted an average of 100 guests during check-in and check-out processes, ensuring a positive first impression.
- Managed reservations using hotel management software, optimizing occupancy rates and guest satisfaction.
- Responded to guest inquiries and concerns efficiently, resolving issues to enhance overall experience.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for incoming guests.
Receptionist
Maximized Living
Chesapeake, VA
2010 - 2011
- Maintained organized filing systems for patient records and office documents.
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Implemented appointment reminders to enhance patient attendance and reduce no-show rates.
- Utilized electronic health record (EHR) systems to accurately document patient information and appointments.
- Handled cash transactions and maintained sales and payments records accurately.
Manager
Beantown Cafe
Allendale, NJ
09.2007 - 2010
- Prepared and served a variety of coffee beverages to meet customer preferences.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Monitored inventory levels, assisting in restocking supplies as needed for seamless operations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Barista
Beantown Cafe
Allendale, NJ
10.2003 - 2007
- Operated espresso machines and brewing equipment efficiently during peak hours.
- Collaborated with team members to improve workflow and customer satisfaction.
Education
Ramapo College of New Jersey
Mahwah, NJHigh School Diploma -
Northern Highlands Regional Highschool
Allendale, NJ06.2004
Skills
- Customer relations
- Calendar management
- Referral coordination
- Insurance verification
- Staff management
- Electronic medical records systems
Timeline
Scheduling Manager
Bws Oral & Maxillofacial Surgery
06.2013 - 11.2016
Manager
Beantown Cafe
09.2007 - 2010
Barista
Beantown Cafe
10.2003 - 2007
Front Desk Supervisor
Gold Key | PHR
2012 - 2013
Hotel Front Desk Agent
Gold Key | PHR
2010 - 2012
Receptionist
Maximized Living
2010 - 2011
Ramapo College of New Jersey
High School Diploma -
Northern Highlands Regional Highschool