Jacquelynn Williamson
Flossmoor,IL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
25
25
years of professional experience
Work History
Owner
My Body Justice
01.2006 - Current
- Creative force behind Organic and Natural Beauty Products
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Produces and distributes products
- Marketing
- Public Relations
- Managed approximately40 incoming calls, emails, and faxes per day from customers
Manager, Operations (Seasonal)
Justice Accounting & Financial Services
01.2005 - Current
- Accomplished multiple tasks within established time frames.
- Enhanced customer satisfaction by resolving disputes, maintaining open lines of communication with clientele.
- Developed and maintained relationships with clients.
- Office facilitator, including incoming/outgoing calls, customer mailings, and invoicing.
- Client Support
- Collections.
Communications Coordinator/Systems Facilitator
PotashCorp (Now called Nutrien)
01.2000 - 01.2005
- Created and implemented new-hire orientation (telecommunications and voice systems) for office of 200 employees
- Created and organized strict standards on coding/tracking/analyzing all IT/telecommunications invoices for payment approval by Finance Dept
- Sole administrator of Definity PBX (Avaya/Lucent Technologies)
- Created analog connections for all conference calls
- Maintained PC Console
- Administrator of Microcall (Discretely tracked employee's phone usage)
- Helped maintain yearly budget for telecommunications (IT Dept.)
- Ordered, tracked and coded all cell phone usage for 80 employees
- Ordered Blackberry devices per management's approval
- Maintained CentreVu Supervisor for Call Center
- Main contact for all telecom vendors
- Responsible for shutdown/reboot of phone system: including CentreVu Supervisor (call center tracking system), Definity PBX and Intuity Voice System
- Coded all invoices for IT Department
- Sole Administrator of Definity PBX.
Education
Certification - Information Technology
Avaya University
Chicago, IL05.2000
A.A., Liberal Arts -
Kishwaukee College
Malta, IL05.1994
Skills
- MS Office
- Microcall (Telephone tracking software)
- CentreVu Supervisor (Call Center Software)
- Outlook
- Customer Relations
- Verbal and written communication
- Marketing
- Product branding
Timeline
Owner
My Body Justice
01.2006 - Current
Manager, Operations (Seasonal)
Justice Accounting & Financial Services
01.2005 - Current
Communications Coordinator/Systems Facilitator
PotashCorp (Now called Nutrien)
01.2000 - 01.2005
Certification - Information Technology
Avaya University
A.A., Liberal Arts -
Kishwaukee College