Jacquelynne Townsend
Norman
Summary
Dynamic server with a dedicated work ethic and outstanding customer support, honed at Doni Italian Restaurant. Proven ability to enhance guest experiences through effective communication and cash management. Skilled in team collaboration and maintaining cleanliness standards, consistently delivering exceptional service during peak hours.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Doni Italian Restaurant
Norman, OK
02.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu offerings and service standards.
- Accurately processed transactions using POS system, ensuring smooth financial operations.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Recommended menu items based on customer preferences, improving upselling opportunities.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Chuy's Tex-Mex
Norman, OK
01.2023 - 01.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Lifeguard
Pauls Valley Waterpark
Pauls Valley, OK
06.2021 - 08.2023
- Monitored pool area to ensure safety and compliance with regulations.
- Responded swiftly to aquatic emergencies, providing first aid and CPR as needed.
- Conducted routine inspections of pool facilities and equipment for operational efficiency.
- Trained new lifeguards on safety procedures and emergency response protocols.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
- Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs.
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Prepared equipment before each class class and stored items promptly after classes.
- Taught students pool and water safety guidelines.
Education
Bachelor of Arts - Criminology
University of Oklahoma
Norman, OK07-2026
Skills
- Dedicated work ethic
- Outstanding customer support
- Cash management
- Customer interaction
- Professional appearance
- Cleanliness standards
- Safe food handling
- Service prioritization
- Team collaboration
- Front-of-house display creation
- Food safety
- Dietary restrictions knowledge
Languages
Choctaw
Limited Working
Timeline
Server
Doni Italian Restaurant
02.2025 - Current
Server
Chuy's Tex-Mex
01.2023 - 01.2025
Lifeguard
Pauls Valley Waterpark
06.2021 - 08.2023
Bachelor of Arts - Criminology
University of Oklahoma