Jacquenise Bowie
Pittsburgh,PA
Summary
Dynamic professional with extensive experience in customer service and employee training, notably at Taco Bell. Proven ability to resolve conflicts with empathy and enhance team performance through effective delegation. Skilled in cash handling and decision-making, consistently delivering exceptional service and fostering loyalty among customers.
Overview
15
15
years of professional experience
Work History
Sales Associate
Dollar General Market
09.2025 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to maintain store presentation, adhering to visual merchandising standards.
- Processed sales transactions efficiently, utilizing POS systems to ensure accuracy and speed.
Shift Manager
Taco Bell Restaurant
08.2022 - 03.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Resident Care Aide
Waters of Wexford
04.2020 - 12.2021
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
Resident Care Aide
Heritage Valley Senior Living Home
10.2016 - 09.2019
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Followed nutritional plans to prepare optimal meals.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
Cashier
Vons Grocery Store
06.2011 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Tel-Us Call Center Inc
03.2011 - 06.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Academics
Inglewood High School
Inglewood, CA06.2005
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
Timeline
Sales Associate
Dollar General Market
09.2025 - Current
Shift Manager
Taco Bell Restaurant
08.2022 - 03.2024
Resident Care Aide
Waters of Wexford
04.2020 - 12.2021
Resident Care Aide
Heritage Valley Senior Living Home
10.2016 - 09.2019
Cashier
Vons Grocery Store
06.2011 - 08.2013
Customer Service Representative
Tel-Us Call Center Inc
03.2011 - 06.2013
High School Diploma - Academics
Inglewood High School