Jacques Philippe A Dory
North Miami,FL
Summary
Proven Customer Service Representative at Walmart, adept in complaint resolution and leveraging information security to enhance customer satisfaction. Excelled in analyzing trends and training personnel, significantly improving service delivery. Skilled in call management and sales closing, consistently meeting and exceeding performance targets.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Walmart
10.2023 - 05.2024
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Trained new personnel regarding company operations, policies and services.
Education
Lycée Antenor Firmin
HaitiSkills
- Complaint resolution
- Information Security
- Call Management
- Sales closing
- Customer Service
Languages
French
Full Professional
Timeline
Customer Service Representative
Walmart
10.2023 - 05.2024
Lycée Antenor Firmin
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