Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACQUETTA SHEPHERD

Hazard,KY

Summary

Detail-oriented customer service representative with extensive experience in providing high-quality support and maintaining positive client relationships. Proven ability to communicate effectively, solve problems efficiently, and manage multiple tasks in fast-paced environments. Possessing certifications as a Medical Assistant and a background in Criminal Justice, I bring a unique blend of healthcare knowledge and a strong understanding of legal frameworks. Committed to delivering exceptional service and fostering a collaborative team environment.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Concentrix
05.2023 - 02.2025
  • Responded to customer inquiries via phone, email, and chat, providing prompt and effective solutions to issues. Assisted with product information, order processing, and account management. Maintained accurate records of customer interactions and feedback, ensuring high levels of customer satisfaction and retention.
  • Work from home

Education

Criminal Justice

American InterContinental University
08-2022

Certified Medical Assistant - undefined

Hazard Community and Technical College
Hazard
05-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Administrative support
  • Clerical support

Timeline

Customer Service Representative

Concentrix
05.2023 - 02.2025

Criminal Justice

American InterContinental University

Certified Medical Assistant - undefined

Hazard Community and Technical College
JACQUETTA SHEPHERD