Summary
Overview
Work History
Education
Skills
Timeline
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Jacquie Lundberg

Allen,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the auto refinance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

22
22
years of professional experience

Work History

Funding Specialist

Capital One
Plano, TX
07.2017 - Current
  • Reviewed and validated details of customers refinance application.
  • Compared customers applied with information with CLO and Lexis to determine true identity.
  • Completed verification of customers with alerts on credit report.
  • Helped train new associates.
  • Helped update Road Map with current fraud procedures.
  • Maintained high QA and Call scores on the PFR with the number one position for 8 months of the previous year.

Dietrary Aide

Texas Health Presbyterian Hospital
Allen, TX
10.2009 - 07.2016

Flight Attendant

Alaska Airlines
Seattle, WA
06.1988 - 01.1999

Education

Bachelor of Arts -

University of Washington
Seattle WA
06.1996

Skills

  • Time Management
  • Customer Service
  • Decision Making
  • Self Managing
  • High Quality Scores

Timeline

Funding Specialist

Capital One
07.2017 - Current

Dietrary Aide

Texas Health Presbyterian Hospital
10.2009 - 07.2016

Flight Attendant

Alaska Airlines
06.1988 - 01.1999

Bachelor of Arts -

University of Washington

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Jacquie Lundberg