Jacquisha Rivers
Charlotte,North Carolina
Summary
Accounts payable specialist with a strong mix of invoice processing, vendor relations, and financial recordkeeping. Supports accurate payment decisions by checking purchase orders, resolving billing mismatches, and tracking transaction data across accounting systems. Known for organized follow-up, clear status updates, and steady support for internal teams and vendors.
Overview
10
10
years of professional experience
Work History
Accounts Payable Specialist
American Red Cross
Charlotte, North Carolina
04.2025 - 07.2025
- Reviewed invoice coding, purchase orders, and supporting documents to ensure payment accuracy.
- Monitored aging invoices to facilitate timely payment processing.
- Resolved invoice discrepancies with vendors and internal departments.
- Investigated discrepancies between purchase orders, receiving documents, and vendor invoices.
- Communicated with vendors and internal teams to resolve billing discrepancies
- Communicated payment status with vendors and Red Cross staff.
- Responded to inquiries from internal departments about accounts payable status.
- Oversaw bookkeeping processes to maintain accurate financial records. and accounting systems and completed data entry with accuracy and efficiency using Concur, Oracle, and
Financial Service Professional
TEKsystems (LPL Financial)
Charlotte, North Carolina
12.2024 - 03.2025
- Tracked client activities and accounts, providing timely reporting data to support financial operations and facilitate informed decision-making.
- Maintained accurate client financial records to ensure compliance with financial and regulatory requirements, enhancing data integrity.
- Reviewed financial documentation and transactions for completeness and accuracy
- Built strong client relationships while ensuring proper handling of sensitive financial information
- Assisted in managing financial planning processes and documentation, contributing to organized and efficient client service.
Customer Care Representative (Accounts Payable Focus)
AvidXchange
05.2023 - 12.2024
- Managed accounts payable inquiries via phone, email, and chat, resolving issues efficiently
- Processed and verified high volumes of vendor invoices against purchase orders for accuracy and compliance
- Coordinated and supported timely payments through ACH, check, and credit card transactions
- Resolved invoice discrepancies by collaborating with internal teams to ensure accurate payments
- Assisted clients with payment processes, reducing repeat inquiries through proactive guidance
- Analyzed accounts payable data to pinpoint trends, leading to streamlined payment workflows
- Maintained comprehensive financial records and case documentation within internal systems for easy retrieval
Customer Support Advisor
CPI Security Systems
10.2022 - 04.2023
- Resolved customer issues through structured troubleshooting and follow-up processes, improving resolution rates
- Managed billing inquiries, account updates, and payment-related concerns to enhance customer satisfaction
- Communicated payment policies and account details clearly to customers
- Documented account activity and ensured accurate recordkeeping, supporting efficient service delivery
SMB Technical Support Agent
Spectrum
Charlotte, North Carolina
08.2019 - 08.2022
- Addressed high-volume customer inquiries regarding technical support issues, ensuring prompt resolution and customer satisfaction.
- Assisted customers with setup of modems, routers, and receivers, ensuring seamless connectivity and service initiation.
- Troubleshot Spectrum internet, phone and cable service issues for customers.
- Performed remote diagnosis and repairs on Spectrum provided equipment with operating system problems.
- Applied problem-solving techniques in fast-paced environments in fast-paced work settings.
- Maintained accurate records for small business accounts and service contacts, facilitating efficient account management.
Team Manager
Concentrix
08.2015 - 08.2019
- Led and coached team of customer service representatives to consistently achieve performance metrics
- Monitored and analyzed team performance data to identify areas for improvement in efficiency and service quality
- Conducted performance reviews and provided development coaching to team members
- Resolved escalated customer and account issues, fostering positive customer relationships
- Audited timekeeping and ensured payroll accuracy for team members
Skills
- Accounts Payable & Invoice Processing
- Vendor Management & Payment Coordination
- Payment Processing (ACH, Checks, Credit Card)
- Account Reconciliation & Discrepancy Resolution
- Financial Recordkeeping & Documentation
- Data Analysis & Reporting
- CRM Systems: Salesforce
- Strong Communication & Problem-Solving
- Time Management & Multitasking
- Oracle accounting
- Concur expense tracking
- Electronic payments
Personal Information
Title: FINANCIAL PROFESSIONAL
Timeline
Accounts Payable Specialist
American Red Cross
04.2025 - 07.2025
Financial Service Professional
TEKsystems (LPL Financial)
12.2024 - 03.2025
Customer Care Representative (Accounts Payable Focus)
AvidXchange
05.2023 - 12.2024
Customer Support Advisor
CPI Security Systems
10.2022 - 04.2023
SMB Technical Support Agent
Spectrum
08.2019 - 08.2022
Team Manager
Concentrix
08.2015 - 08.2019