Deborah A. Flinton-Rhodes
Fultonville,NY
Summary
Experienced and detail-oriented Customer Service Representative with over 10 years of proven success in customer support, accounts payable, and problem-solving. Skilled in managing inquiries, resolving issues efficiently, and consistently delivering exceptional customer experiences. Demonstrates strong proficiency in Microsoft Office and financial systems. Seeking a role in a customer-centric organization focused on driving efficiency and satisfaction, leveraging skills for the benefit of both the company and its valued customers.
Overview
10
10
years of professional experience
Work History
Accounts Payable Specialist
NYS Office of General Services
02.2024 - 02.2025
- Excellent communication skills, both verbal and written
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Pay attention to detail while completing assignments
- Organized and detail-oriented with a strong work ethic
- Process service line-specific transactions for Agency and Vendor Invoices in the SFS system
Accounts Payable Specialist
Robert Half
03.2023 - 02.2024
- Processed vendor invoices, agency claim payments, and utility transactions using the NYS SFS system
- Collaborated with supervisors on process improvements
Customer Service Representative
Mindlance
03.2022 - 09.2022
- Responded to customer inquiries via phone and email, resolving order and shipment concerns
- Managed order tracking, invoice requests, and service cloud inquiries
- Reviewed inventory for product availability and processed documentation requests
Customer Service Representative
Collabera Inc.
03.2021 - 03.2022
- Scheduled patient COVID-19 vaccination appointments and provided necessary health information
- Processed pandemic unemployment claims and conducted fraud review procedures
Call Center Representative
Fidelis Care
01.2015 - 12.2020
- Managed authorizations for elective surgeries, verified CPT codes, and updated provider records
- Resolved scheduling issues and improved patient appointment accuracy
Call Center Support Representative
Beacon Health Options
01.2015 - 01.2018
- Handled inbound customer service calls for mental health and substance abuse plans
- Maintained detailed records of customer interactions and resolutions
Education
Microsoft Certified Specialist -
IKON Computer Center
01.1997
Accounting Studies -
Hudson Valley Community College
Regent Diploma -
Keveny Memorial Academy
Skills
- Customer Service & Support
- Microsoft Office Suite (Excel, Word, Outlook)
- Accounts Payable & Invoice Processing
- Order Tracking & Fulfillment
- Problem Solving & Conflict Resolution
- Data Entry & Record Management
- Communication & Team Collaboration
- Customer service
- Friendly, positive attitude
- Service-oriented mindset
- Active listening
- Problem-solving
Timeline
Accounts Payable Specialist
NYS Office of General Services
02.2024 - 02.2025
Accounts Payable Specialist
Robert Half
03.2023 - 02.2024
Customer Service Representative
Mindlance
03.2022 - 09.2022
Customer Service Representative
Collabera Inc.
03.2021 - 03.2022
Call Center Representative
Fidelis Care
01.2015 - 12.2020
Call Center Support Representative
Beacon Health Options
01.2015 - 01.2018
Accounting Studies -
Hudson Valley Community College
Regent Diploma -
Keveny Memorial Academy
Microsoft Certified Specialist -
IKON Computer Center
Previous Experience
Roles in customer service, purchasing, and AutoCAD drafting at Nesco Resource, Starfire Systems, Richardson Brands, Regeneron Pharmaceuticals, and others. Responsibilities included procurement, order management, database management, and technical drafting.
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