JACQUITA DAVIS
Virginia Beach,VA
Summary
Dynamic Operations Manager with a proven track record at Escribers, LLC, excelling in team leadership and performance monitoring. Expert in optimizing workflows and enhancing client relationships, I successfully implemented process improvements that elevated operational efficiency. Skilled in problem-solving and staff training, I foster a culture of excellence and compliance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Escribers, LLC
04.2016 - Current
- Monitor the daily work flow within the New York City Department of Education contract.
- Manage scheduling and assigning of all W2 employees as well as Independent contractors.
- Supervise employees to keep them compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Correspond via email with the client daily to maintain connections and nurture relationships.
Technical Services Coordinator
Ubiqus Reporting
04.2015 - 04.2016
- Coordinated technical support services to ensure seamless operations across the New York City department of Education and New York State department Of Education contract.
- Provide Audio Reporters for the NYC and NYS dept Of Education within Brooklyn, Bronx, Manhattan, Queens, Staten Island and Long Island.
- Handle all scheduling as well as assigning of the Audio Reporters on/off site.
- Streamlined communication between clients and technical teams to enhance response times.
- Oversaw documentation processes, ensuring accuracy and compliance with industry regulations.
- Handled Payroll and expenses.
- Maintained communication between the company and client to ensure a well-balanced working relationship.
UBIQUS REPORTING /LANGUAGE WORKS /Site Supervisor
Ubiqus Reporting
01.2008 - 04.2015
- Supervised daily site operations, ensuring compliance with operational standards.
- Coordinated schedules, managing resources to optimize workflow and minimize delays.
- Trained and mentored staff, fostering a culture of safety and performance excellence.
- Implemented process improvements that enhanced site efficiency.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with client requirements.
- Maintained records and logs of work performed and materials and equipment used.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the contract scope.
UBIQUS REPORTING /LANGUAGE WORKS/Audio Reporter
Ubiqus Reporting
01.2006 - 01.2008
- Recorded suspension and Impartial hearings for the NYC Department of Education.
- Recorded Audio For the NYC joint public hearings.
- Transcribed hearings when needed.
- Managed multiple assignments simultaneously, meeting tight deadlines consistently.
Education
Diploma - Phlebotomy
Manhattan Institute
Manhattan, NY03-2004
Skills
- Problem-solving
- Team leadership
- Operations management
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Performance monitoring
- Client relationships
- Invoice processing
- Assignment delegation
- Cross-functional collaboration
- Audio Recording,
- Office Administration
Certification
- Annotation Series 1: Introduction to Annotations
- Annotation Series 2 : How to use Annotations
- Annotations Series 3 : Mastering Annotations
- Code of Professional Ethics : Appropriate Attire
- Code of Professional ethics: Commitment
- Code of Professional ethics: Confidentiality
- Code of Professional ethics: Dependability
- Code of Professional Ethics : Conduct
- Code of Professional Ethics: Honesty and Integrity
- Code of Professional ethics: Notary Public
- Code of Professional Ethics: Professional demeanor
- Certified Digital Court Reporter
Languages
English
Native or Bilingual
Timeline
Operations Manager
Escribers, LLC
04.2016 - Current
Technical Services Coordinator
Ubiqus Reporting
04.2015 - 04.2016
UBIQUS REPORTING /LANGUAGE WORKS /Site Supervisor
Ubiqus Reporting
01.2008 - 04.2015
UBIQUS REPORTING /LANGUAGE WORKS/Audio Reporter
Ubiqus Reporting
01.2006 - 01.2008
Diploma - Phlebotomy
Manhattan Institute