Jacqulie Wood
Elmore City
Summary
Detail-oriented Business Office Manager with over 20 years of experience in healthcare administration. Skilled in customer relationship management, effective communication, and team collaboration. Committed to streamlining processes and ensuring regulatory compliance to enhance operational success.
Overview
30
30
years of professional experience
Work History
Business Office Manager/Admissions Coordinator
Noble Health Care Center
Noble
08.2018 - Current
- Managed daily operations of business office
- Reviewed invoices for accuracy and processed accounts payable and receivable, ensuring timely payments.
- Complete the QOC report and submit timely
- Resident billing and collections
- Process refunds and write-offs
- Manage and reconcile petty cash
- Check insurance benefits for Part A and B services.
- Track skilled days
- Collecting and posting payments
- Manage Resident Trust Fund
- Update census to ensure adequate billing
- Organized filing systems to enhance document retrieval efficiency.
- Review referrals and coordinate admission to the facility working closely with liaisons
- Ensure needed equipment is in place prior to admission to the facility
- Assign rooms and ensure room is ready for admission
- Review financials for all Private and Medicaid admissions prior to admission
- Created marketing materials to attract potential residents and families.
- Give tours to potential admissions
- Complete admission paperwork with all new admits
- Submit 30-day letters to PASRR for approval
- Input new admits into WellSky and upload all documentation
Business Office Manager/HR Manager
Noble Health Care
Noble
05.2000 - 08.2018
- Managed daily operations of business office
- Reviewed invoices for accuracy and processed accounts payable and receivable to ensure timely financial operations.
- Resident billing and collections
- Process refunds and write-offs
- Manage and reconcile petty cash
- Check insurance benefits for Part A and B services.
- Collecting and posting payments
- Oversaw management of Resident Trust Fund to ensure proper allocation.
- Update census to ensure adequate billing
- Process all Medicaid applications and follow up throughout the application process until an approval is obtained
- Delivered customer service support by responding to client inquiries promptly, enhancing client satisfaction.
- HR duties such as recruitment, interviewing candidates and onboarding new hires.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Collaborated with managers to address employee performance issues and optimize work schedules for improved team efficiency.
- Ensure all employees' time is accurate and put in any corrections as needed
- Process workers' compensation claims and do reporting according to State and Federal guidelines.
- Process payroll ensuring all time is correct, bonuses, vacation time are paid accurately
Medical Records
Noble Health Care Center
Noble
07.1998 - 05.2000
- Maintained accurate patient records in electronic health record system.
- Processed medical documentation, ensuring adherence to privacy regulations for patient confidentiality.
- Assisted healthcare staff with retrieving necessary patient information quickly.
- Organized and filed physical medical records for easy access and retrieval.
- Updated patient demographics and medical histories in the database regularly.
- Processed incoming medical records requests.
- Scanned and validated medical records for upload.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Updated patient files with new medical information.
- Scanned paper records into digital format.
- Reviewed patient charts for accuracy and completeness, contributing to high-quality patient care.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Compiled discharge summaries for discharged patients, facilitating effective communication between healthcare providers.
- Processed and responded to external requests for medical records following established protocols.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Scheduled appointments and updated calendars for medical staff based on patient records.
Advanced Certified Medication Aide
Noble Health Care Center
Noble
05.1997 - 07.1998
- Administered medications to residents following prescribed schedules and protocols.
- Monitored patients' vital signs, promptly reporting changes to nursing staff to ensure timely interventions.
- Documented medication administration and patient observations in electronic health records.
- Maintained medication storage areas, ensuring compliance with safety regulations.
- Prepared medications for administration in accordance with established policies and procedures.
- Monitored patient's response to medications and reported any changes to nursing staff.
- Performed vital signs, such as pulse rate, blood pressure and temperature.
- Documented patients' medications and treatments accurately, supporting continuity of care and adherence to protocols.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information at all times.
- Reviewed patient charts for drug allergies or contraindications, enhancing safety during medication administration.
- Prepared various medications per shift to distribute to patients orally, topically, or through inhalation.
Certified Nursing Assistant
Noble Health Care Center
Noble
10.1996 - 04.1997
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted patients with daily living activities and personal hygiene care to enhance comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Served meals and assisted with feeding to ensure nutritional needs were met for optimal health.
- Maintained a clean and safe environment for all residents in the facility.
- Collaborated with team members to deliver high-quality patient care efficiently.
Education
High School Diploma -
Elmore City High School
Elmore CitySkills
- Billing and collections
- Insurance verification
- Medicaid applications
- Regulatory compliance
- Quality of care reporting
- Records management
- Accounts payable
- Account reconciliation
- EMR management
- Office administration
- Business recordkeeping
- Payroll management
- Customer relationship management
- Team collaboration
- Coaching and mentoring
- Time management
- Multitasking
- Problem solving
- Effective communication
Timeline
Business Office Manager/Admissions Coordinator
Noble Health Care Center
08.2018 - Current
Business Office Manager/HR Manager
Noble Health Care
05.2000 - 08.2018
Medical Records
Noble Health Care Center
07.1998 - 05.2000
Advanced Certified Medication Aide
Noble Health Care Center
05.1997 - 07.1998
Certified Nursing Assistant
Noble Health Care Center
10.1996 - 04.1997
High School Diploma -
Elmore City High School