Jacqulin Neal
Knoxville,TN
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MSC Industrial Supply
Knoxville, Tennessee
07.2023 - 03.2024
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Collected deposits or payments and arranged for billing.
- Processed returns, exchanges, and refunds in accordance with company policies.
Store Team Member
Walmart
Oak Grove, KY
01.2022 - 06.2023
- Assisted customers with pick-up orders at designated loading docks or drive-through areas.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Processed returns following established procedures and guidelines.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Collaborated with team members to ensure efficient workflow throughout the shift.
Restaurant Team Member
Texas Roadhouse
Watertown, NY
03.2021 - 05.2022
- Answered phone calls promptly and handled inquiries from customers courteously.
- Greeted customers and provided menus.
- Delivered food to tables in a timely manner.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Processed payments accurately and efficiently using POS system.
- Organized takeout orders for customers on the go or ordering ahead of time.
Seasonal Team Member
Chick-fil-A
Oxford, AL
09.2019 - 04.2020
- Operated a cash register to process customer payments.
- Replenished condiments and other supplies at tables and stations.
- Assisted in taking customer orders and providing recommendations.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Packaged and bagged cooked food and prepared items.
FOH Team Member
Chick-fil-A
Knoxville, TN
08.2015 - 10.2016
- Greeted customers with friendly and professional demeanor.
- Followed opening and closing procedures as outlined by management team.
- Verified that all orders were correct before serving them to customers.
- Facilitated smooth communication between kitchen staff and front-of-house team.
Education
High School Diploma -
Bearden High School
Knoxville, TN05-2016
Skills
- Adaptive team player
- Order Fulfillment
- Retail sales customer service
- Problem-solving abilities
- Order Processing
- Administrative Support
- Call Center Operations
Timeline
Customer Service Representative
MSC Industrial Supply
07.2023 - 03.2024
Store Team Member
Walmart
01.2022 - 06.2023
Restaurant Team Member
Texas Roadhouse
03.2021 - 05.2022
Seasonal Team Member
Chick-fil-A
09.2019 - 04.2020
FOH Team Member
Chick-fil-A
08.2015 - 10.2016
High School Diploma -
Bearden High School