Jacquline Buggs
Forney
Summary
Results-driven professional with extensive experience in team management and performance monitoring. Skilled in developing operational strategies that enhance workflow and customer satisfaction. Committed to fostering a collaborative environment that maximizes team potential.
Overview
11
11
years of professional experience
Work History
Manager
Jcpennys
Dallas
06.2022 - Current
- Developed and implemented operational strategies to enhance efficiency and workflow.
- Managed team performance through regular feedback and constructive coaching sessions.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Department Manager
Macys
Dallas
03.2015 - 05.2022
- Collaborated with senior management to align departmental objectives with company vision.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
Education
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ04-2025
Skills
- Team management
- Customer service
- Operational strategy
- Performance monitoring
- Employee training
- Project management
References
References available upon request.
Timeline
Manager
Jcpennys
06.2022 - Current
Department Manager
Macys
03.2015 - 05.2022
Bachelor of Arts - Business Management
University of Phoenix