Summary
Overview
Work History
Education
Skills
References
Timeline
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Jacquline Ratcliffe

Jasper,TN

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

28
28
years of professional experience

Work History

CSR - EClinical Works Specialist

Mid-State Communications
Manchester, TN
01.2012 - 02.2023
  • Organized and maintained appointment schedules for 9 physicians in a busy medical clinic.
  • Documented all conversations with customers in CRM software according to company standards.
  • Researched required information using available resources.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Created and maintained accurate patient records and managed medication refill requests.

Chief Deputy Clerk

Sequatchie County Clerk's Office
Dunlap, TN
05.2001 - 11.2001
  • Provided technical assistance to customers regarding services available through the Clerk's Office.
  • Processed payments from vendors and customers related to fees collected by the Clerk's office according to established guidelines.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Verified document authenticity to process license application.
  • Executed notary services to ensure the validity of official documents.
  • Performed bookkeeping tasks and processed daily bank deposits.

Manager

Winn Dixie Photo Lab
Chattanooga, TN
03.1995 - 12.1999
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Education

High School Diploma -

Whitwell High School
Whitwell, TN
05-1985

Skills

  • Complaint handling
  • Call center experience
  • Experience with eClinical Works
  • Data entry
  • Building rapport
  • Professional telephone demeanor
  • Data collection
  • Punctuality and reliability
  • Documentation
  • Multi-line phone talent
  • Empathy and patience
  • Customer focus
  • Scheduling
  • Complaint resolution

References

References available upon request.

Timeline

CSR - EClinical Works Specialist

Mid-State Communications
01.2012 - 02.2023

Chief Deputy Clerk

Sequatchie County Clerk's Office
05.2001 - 11.2001

Manager

Winn Dixie Photo Lab
03.1995 - 12.1999

High School Diploma -

Whitwell High School

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Jacquline Ratcliffe