Jacqulyne Burns

• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.

• Respectful to all customers and handling complaints.

• Counted money in drawers at beginning and end of each shift.
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
• Maintained reports of transactions and greeted customers when entering and leaving establishment.
• Operated cash register to record transactions accurately and efficiently.
• Performed cash, card and check transactions to complete customer purchases.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.

• Maintained a positive throughout shift ; Shift Leader

• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Managed food resources, memorized orders and coordinated customer service.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Checked identification for minimum age for sale of alcoholic beverages.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

• Work experience with Microsoft word; Work well with computer

• Cooperated with coworkers to improve customer experience and manage storefront.
• Evaluated employee performance and coached and trained to improve weak areas.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Coached crew members to optimize performance and motivate toward more efficient work.

• Managed safe, customer complaints and store issues

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked well with teammates and accepted coaching from management team.
• Conducted inventory analysis to determine optimal stock levels.
• Answered product questions and assisted customers in selection and checkout.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Answered questions about store policies and addressed customer concerns.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Trained newly hired Job titles in upselling techniques, Skill and Skill, bolstering job expertise within Timeframe.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
• Initiated task schedule to Job titles based upon individual strengths and familiarity with Area of expertise.
• Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
• Educated staff on strategies for handling difficult customers and challenging situations.