JACQUOLYN LOBER
LAFAYETTE,IN
Summary
Compassionate and detail-oriented professional with over 10 years of experience across healthcare, crisis intervention, social services, and logistics. Proven ability to manage high-pressure situations, deliver quality client care, and support diverse populations. Strong background in crisis response, cardiac monitoring, case management, and inventory coordination.
Overview
11
11
years of professional experience
Work History
Crisis Intervention Specialist
Mental Health America
02.2025 - 06.2025
- Support de-escalation of high-risk callers and coordinate with emergency or mobile crisis teams.
- Supervise and coach Crisis Specialists, ensuring consistent service delivery and skill development.
- Monitor live calls, review contact logs, and conduct quality assurance reviews.
- Analyze performance data to improve team efficiency and adherence to call-answer rate requirements.
- Manage staffing schedules, call-offs, and approvals for timesheets and PTO.
Receiving Lead
Franciscan Health Lafayette East
10.2022 - 01.2025
- Accept, check, and process deliveries of medical supplies into the hospital.
- Verify accuracy of received items against orders and process returns for incorrect or damaged items.
- Organize and maintain proper inventory levels.
- Correctly route items to appropriate departments and ensure timely deliveries.
- Process returns, organize stock, and manage department inventory
- Ensure timely routing of supplies throughout the hospital
Cardiac Monitor Technician
Franciscan Health Lafayette East
11.2021 - 01.2025
- Monitor cardiac patients and identify abnormalities in vital signs and rhythms.
- Notify nurses and floor techs of critical changes in patient conditions.
- Measure, read, and evaluate EKG strips, and perform 12-lead EKGs.
- Recognize and respond to emergent situations in collaboration with the healthcare team.
- Successfully completed EKG course, rhythm interpretation, and BLS certification.
Rural Mail Carrier
United States Post Office
05.2017 - 10.2021
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
Flower Farm Operations and Outreach Manager
Love House Dahlias
06.2014 - 05.2017
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Coordinated hiring, training, and management for effective community involvement.
- Oversee daily operations of the flower farm, including planting, harvesting, and post-harvest processing of cut flowers.
- Develop and implement crop plans based on seasonal conditions, market demand, and soil health.
Addiction Counseling Intern
Court Services
01.2014 - 05.2014
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Handle client intake, orientation, and assessment.
- Provide case management and court services, including credit counseling.
- Process transfers across counties and states.
- Set a record for the highest number of successfully exited clients.
Education
Master of Social Work -
Walden University
Minneapolis, MN05-2027
Bachelor of Science - Addiction Counseling
Indiana Wesleyan University
Marion, IN05-2014
High School Diploma -
Covington High School
Covington, IN05-2001
Skills
- Crisis Intervention & De-escalation
- Team Supervision & Staff Coaching
- Quality Assurance & Call Monitoring
- Scheduling & Attendance Management
Timeline
Crisis Intervention Specialist
Mental Health America
02.2025 - 06.2025
Receiving Lead
Franciscan Health Lafayette East
10.2022 - 01.2025
Cardiac Monitor Technician
Franciscan Health Lafayette East
11.2021 - 01.2025
Rural Mail Carrier
United States Post Office
05.2017 - 10.2021
Flower Farm Operations and Outreach Manager
Love House Dahlias
06.2014 - 05.2017
Addiction Counseling Intern
Court Services
01.2014 - 05.2014
Master of Social Work -
Walden University
Bachelor of Science - Addiction Counseling
Indiana Wesleyan University
High School Diploma -
Covington High School
Similar Profiles
Brittany KnightBrittany Knight
Social Work Internship at Mental Health America - Island HouseSocial Work Internship at Mental Health America - Island House
MARY SOLARIMARY SOLARI
Case Manager at Mental Health America Monmouth CountyCase Manager at Mental Health America Monmouth County
Emily ArloEmily Arlo
Court Appointed Special Advocate at Mental Health America- Dutchess CountyCourt Appointed Special Advocate at Mental Health America- Dutchess County
Marsha SelzerMarsha Selzer
Registered Nurse at Proactive MD-TSC/LSC Health ClinicRegistered Nurse at Proactive MD-TSC/LSC Health Clinic
Michael LionMichael Lion
Temp, Team Member and Team Leader at Toyota Tsusho America, IncTemp, Team Member and Team Leader at Toyota Tsusho America, Inc