Jacson Barrera
New York
Summary
Dynamic restaurant waiter with a proven track record at Osteria Laguna, excelling in customer service and order accuracy. Skilled in wine pairing and upselling techniques, I fostered strong relationships with guests, enhancing their dining experience and driving repeat business. Committed to maintaining cleanliness and service quality in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Restaurant Waiter
Osteria Laguna
209 E 42nd St, New York, NY 10017
05.2023 - Current
- Provided excellent customer service in fast-paced environment.
- Assisted guests with menu selections and dietary preferences.
- Delivered food and beverages promptly, ensuring guest satisfaction.
- Maintained cleanliness of dining area, enhancing overall ambiance.
- Collaborated with kitchen staff to coordinate timely meal preparation.
- Responded to guest inquiries and concerns with professionalism and urgency.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant Waiter
El Fish Marisqueria
155 Amsterdam Ave, New York, NY 10023
03.2023 - 05.2023
Restaurant Waiter
Macelleria Steak House
111 Bedford Rd, Armonk, NY 10504
2022 - 2023
- Provided excellent customer service in fast-paced environment.
- Assisted guests with menu selections and dietary preferences.
- Delivered food and beverages promptly, ensuring guest satisfaction.
- Maintained cleanliness of dining area, enhancing overall ambiance.
- Handled cash transactions accurately, ensuring efficient payment processing.
- Responded to guest inquiries and concerns with professionalism and urgency.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
Restaurant Waiter
Alex Bar&Grill
577 N Broadway, White Plains, NY 10603
2020 - 2022
- Assisted guests with menu selections and provided detailed descriptions of daily specials.
- Delivered food and beverages promptly while ensuring accuracy of orders.
- Maintained cleanliness and organization of dining area in accordance with health standards.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Supported team members during peak hours by efficiently managing multiple tables.
- Learned restaurant POS system for processing orders and payments accurately.
- Adapted quickly to changing priorities in a fast-paced environment while maintaining service quality.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Memory retention
- Wine pairing
- Upselling techniques
Languages
English
Professional Working
Timeline
Restaurant Waiter
Osteria Laguna
05.2023 - Current
Restaurant Waiter
El Fish Marisqueria
03.2023 - 05.2023
Restaurant Waiter
Macelleria Steak House
2022 - 2023
Restaurant Waiter
Alex Bar&Grill
2020 - 2022