Jadé Mayes
Houston,TX
Summary
Dedicated and empathetic professional with a B.S. degree in Interdisciplinary Health and 4 years of experience in patient-centered care and healthcare services coordination. Leveraging my unique interdisciplinary education, I excel in optimizing efficiency and enhancing patient experiences through strong leadership, communication, and organizational abilities. Committed to fostering a positive and collaborative environment to navigate dynamic healthcare challenges. Seeking new opportunities to contribute, learn, and advance following a recent lay-off.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Office Coordinator/ Manager (FT, 50/wk)
QC Kinetix
7 2022 - 02.2024
- Performed healthcare administrative functions across all Houston pain management practices, coordinating patient flow, appointment scheduling, managing medical records and assisting patients with billing, financing, and payment processing.
- Served as the first point of contact for patient inquiries and concerns, demonstrating exceptional "concierge-style" customer service, professionalism, and strict confidentiality.
- Generated daily/ monthly financial reports, entered data into marketing platforms, and accounted for medical kits and inventory management.
- Coordinated with a diverse range of stakeholders, including external vendors, suppliers, regulatory agencies, and referral sources.
- Responded promptly to requests by staff, patients, physicians, and other members of the patient care team, while regularly collaborating with the clinic owner to implement strategies aimed at enhancing efficiency, improving patient experiences, and achieving business goals.
- Contributed significantly to the successful expansion of the company from 2 to 4 clinics within a 1.5-year period.
Senior Patient Services Representative (FT, 40/wk)
Carle Foundation Hospital
01.2022 - 07.2022
- Coordinated a variety of duties associated with daily clinic preparation process including: patient check in/out, charge posting, cash management, patient appointment scheduling, registration and account set-up for the Family Medicine/Residency department.
- Demonstrated competency with insurance coverage rules, eligibility, network coverage, benefits, initiating and securing prior authorizations as needed.
- Reported medical information obtained from patients and referring physicians accurately, completely and in a timely manner via Epic EMR system while complying with patient confidentiality and HIPAA regulations.
- Promoted to Senior PSR due to exemplary performance and leadership abilities, serving as a role model by conducting self in a responsible, professional manner while mentoring new employees, fostering teamwork, collaborating with clinical leadership, and handling complex issues.
COVID-19 Testing Site Lead (PT, 25/wk)
University Of Illinois
06.2020 - 12.2021
- Led a team of six associates with patient intake/ registration processes, conducting COVID-19 testing procedures, collecting specimens, maintaining accurate records, and ensuring compliance with social distancing and testing protocols.
- Completed daily operations tasks for three testing locations including site training, monitoring inventory, and equipment maintenance.
- Collaborated with HR personnel to verify employee timesheets and complete performance evaluations.
- Received a Letter of Commendation from Dr. Timothy Killeen, President of the University of Illinois System, noting my vital role in the university's unparalleled efforts in COVID-19 testing, vaccine trials, and distribution.
Volunteer (PT, 10/wk)
Personal Performance Training
01.2020 - 05.2020
- Provided support to clients during their fitness and rehabilitation sessions, offering guidance and encouragement as needed.
- Assisted in maintaining cleanliness and organization of exercise equipment and therapy tools to ensure a safe and functional environment.
- Assisted with administrative tasks such as filing paperwork and scheduling appointments.
Education
Bachelor of Science - Interdisciplinary Health
University of Illinois At Urbana-Champaign
Skills
- Leadership
- Adaptability
- Communication
- Interdisciplinary Team Collaboration
- MS Office & Epic EMR Proficiency
- Insurance and Billing
Affiliations
National Association of Healthcare Access Management (NAHAM)
Certification
Basic Life Support (BLS) Certified, National CPR Foundation
References
References available upon request.
Timeline
Senior Patient Services Representative (FT, 40/wk)
Carle Foundation Hospital
01.2022 - 07.2022
COVID-19 Testing Site Lead (PT, 25/wk)
University Of Illinois
06.2020 - 12.2021
Volunteer (PT, 10/wk)
Personal Performance Training
01.2020 - 05.2020
Medical Office Coordinator/ Manager (FT, 50/wk)
QC Kinetix
7 2022 - 02.2024
Bachelor of Science - Interdisciplinary Health
University of Illinois At Urbana-Champaign
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